Product Manager

Posted Mar 10

UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!

We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.

POSITION SUMMARY

The Product Manager will own the product experience end-to-end and produce a clear articulation of the vision, goals, and what needs to be accomplished. You’ll work closely with partners in different product and business lines to create cohesive experiences within the app.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Drive the product roadmap for our iOS and Android applications in coordination with our core web platform
Prioritize effectively, balancing the feature roadmap with tech foundational efforts and bug fixes
Own features and experiments end-to-end, including writing product definitions, driving cross-functional execution, and working with Product Design and Engineering to assess tradeoffs and feasibility
Work closely with our users, research, and customer success to deeply understand and address user needs and identify opportunities
Partner closely with teams across UpKeep to align development with cross-platform initiatives, manage dependencies, and ensure consistency of our experiences cross-platform
Set and communicate project timelines and release schedules, and reset expectations when things change
Help define and coordinate A/B tests to explore and validate new ideas

EXPERIENCE

4+ years of SaaS and mobile product management experience
Degree in a technical or business discipline
Experience working with software development teams using agile methodologies
Experience with engineering teams in US and India
Comfortable using Agile methodology to run backlog grooming, sprint planning, stand-ups
Experience in project management tools and workflows

KNOWLEDGE

Comfortable working with raw data sets to develop actionable insights
Able to make important decisions based on limited or incomplete data
Ability to tell a persuasive story and convey information in a digestible format
Ability to see the big picture while maintaining close attention to detail
Proactive, entrepreneurial mindset, with a record of success in a high-growth context
Excellent verbal and written communication skills

DESIRED BEHAVIORS

Receptive to change – is flexible. Seeks and adopts improved approaches and processes.
Initiates action – is results oriented. Takes responsibility for actions and outcomes. Meets commitments and strives for high performance.
Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.
Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs.
Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn.
Communicates ideas – respectfully exchanges information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives.
Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work.
Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values.
Act as a good citizen of UpKeep.

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Company History & Product:

UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!

Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!

We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.

Learn More!