Product Manager
Varsity Tutors is looking for a short-term (2-3 months) Product Manager contractor to help accelerate the initiatives of our Varsity Tutors for Schools (VT4S) program. We’re seeking an experienced, senior level Product Manager, ideally with customer-facing experience, who can tackle a wide range of opportunities and help prioritize initiatives that will accelerate the advancement of our teacher-assigned tutoring product as well as the implementation of learning products with schools and districts across the United States. The ideal candidate is adept at breaking down complex problems, crafting effective solutions, and working with cross-functional teams–engineering, design, marketing, sales, operations, and data science–to improve customer experience and deliver business results. The successful Product Manager must have strong analytical and business acumen, be driven by intellectual curiosity and customer focus, be energized by creating order out of ambiguity, and be a skilled communicator who can lead teams to see the future, then execute with excellence.
Responsibilities
- Define technical and user requirements for road-mapped initiatives for our Varsity Tutors for School program, which provides learning support for students in schools. Teachers and administrators are primary customers.
- Groom and prioritize backlog under guidance of current principal product manager
- Work closely with engineering and design teams to do the work and provide customer and stakeholder perspective to keep the team close to the needs of the customer
- Define requirements for new work (under the direction of the principal product manager and Chief Product Officer)
- Manage tickets/progress on completion
- Lead and participate in UAT on new features, inclusive of ensuring data is flowing and monitoring is working as expected
- Partner with product leader and customer service to capture, triage, and act on customer feedback
- Provide updates to sales and customer service on new feature rollouts and work closely with marketing and customer success to manage changes with school customers
- Provide weekly updates to business
- Other duties as needed within the product management function
Qualifications
- Bachelor’s Degree, MBA preferred. Computer science, mathematics, economics, etc type of background is a plus.
- 5+ years of product management and/or business leadership experience, preferably in managing an entire development cycle (conception through launch)
- Available for a full-time, 2-3 month contract
- Superior analytical and quantitative skills; experience getting and using data and metrics to test theories, confirm assumptions, and measure success
- Self-starter with a strong bias for action and the ability to drive results in a fast-paced, dynamic environment
- Strong verbal and written communication skills
- Comfortable with a fast-paced, ambiguous environment and the ability to manage multiple, competing priorities simultaneously
- Proven ability to identify, analyze, and solve ambiguous problems with high attention to detail
- Experience with agile and working closely with designers and engineers to drive feature definition and implementation
- Excellent collaboration skills that enable you to earn trust at all levels.
- SQL proficiency preferred but not required