Product Manager
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About Zello
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.
And this is where you come in.
About the Role
In this role, you’ll guide our product evolution. This starts with roadmapping, planning features and improvements over time that align with user needs and the company’s product vision. Additionally, you will stay close to customers in order to understand their use cases and the jobs to be done. Working closely with stakeholders, including engineers, designers, and data analysts, you will define product requirements and specifications. This will ensure that everyone understands what needs to be built and why. Lastly, you will oversee delivery, coordinating the development process while ensuring that the product is built according to the defined requirements, within the scope, and on schedule. As a rapidly growing company with engaged users, most commonly these three stages are happening simultaneously. This role is ideal for someone who thrives in context shifting between top-down product strategy and bottoms-up tactical research and delivery. Joining our team means stepping into a role where autonomy is encouraged, growth is inevitable, and you'll be surrounded by an encouraging group of professionals who value collaboration and inclusivity.
What You'll Do
- Identify key milestones and deliverables for product initiatives, ensuring a well-planned release schedule in collaboration with design and engineering teams.
- Gather and incorporate feedback from customers and stakeholders to refine the product roadmap.
- Prioritize features and enhancements by their impact and resource availability, while monitoring progress and making necessary adjustments to stay on track.
- Evaluate and prioritize product features by analyzing user feedback and data, ensuring they align with business objectives and technical feasibility.
- Work with UX/UI designers to meet user experience standards and direct the feature backlog for sprint planning.
- Clearly communicate feature priorities to the development team and stakeholders.
- Facilitate regular meetings to discuss product updates and gather stakeholder input, ensuring alignment between the product team and external parties.
- Communicate product changes proficiently to maintain credibility and transparency.
- Regularly report on product performance metrics to keep stakeholders informed.
- Coordinate efforts across departments to align the product with company goals, setting clear objectives and performance metrics for the team.
- Foster a culture of innovation and continuous improvement, and adeptly tackle conflicts and remove obstacles to maintain team performance.
- Conduct user interviews and design surveys to gather both qualitative and quantitative insights into user behavior.
- Analyze usability tests to map out user journeys, identifying pain points and opportunities for growth.
- Work in collaboration with data analysts to interpret user data appropriately.
- Translate complex technical details into easily understandable explanations for non-technical team members.
- Create clear documentation and presentations to convey technical concepts to a varied audience.
- Facilitate educational workshops to bridge the knowledge gap between technical and non-technical staff regarding the product.
- Conduct thorough competitive research to stay abreast of market trends and examine user behavior to comprehend their preferences.
- Utilize insights from sales data to make informed product decisions.
- Craft a long-term vision and strategy for the product, ensuring it aligns with overarching company goals through collaboration with cross-functional teams.
- Assess and establish strategic priorities for product enhancements to facilitate growth.
Who You Are
- 3+ years in product management, with 5+ years in cross-functional team collaboration
- Startup or scale-up company experience preferred
- Proficiency in data analysis and interpretation
- Experience with product management software (e.g., JIRA, Asana)
- Knowledge of UX/UI design principles and collaboration with design teams
- Ability to conduct and evaluate user interviews and surveys
- Skill in creating product documentation and presentations for varied audiences
- Experience in mapping out user journeys and conducting usability tests
- Knowledge of technical product features and ability to translate them for non-technical stakeholders
- Capability to utilize sales data for product decision-making
- Balancing and prioritizing competing opportunities
- Proven track record of successful product launches
- Demonstrated ability to achieve strategic product goals
- Experience in guiding cross-departmental collaboration to meet product objectives
- Evidence of unique product strategy development
- Documented success in improving product performance metrics
- Bachelor's degree in Business, Marketing, Engineering, or related field
We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!
Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.