Product Manager - Cloudflare Tunnel

Posted Aug 7

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role

Cloudflare helps build the future of the Internet. We started Cloudflare to solve one of the largest challenges facing any organization: how do you keep your websites, APIs, services, and infrastructure safe from attack without compromising on performance or reliability? Our customers relied on legacy, painful hardware to solve this challenge. They wanted a scalable service that would work around the world.

To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.

In the last five years, Cloudflare has built the next phase of our product journey on top of that network to solve another challenge facing every small team and enterprise on the planet: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from data loss and threats.

To do that, we released Cloudflare Zero Trust, a platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare Zero Trust consists of multiple products that deliver a comprehensive solution. Those products include:

Each of those products use Cloudflare’s network to secure and accelerate connections, to deliver services closer to the user than other approaches on the market. We have been thrilled with the customer response as their teams start this journey with us, but we need your help to keep building.

Cloudflare Zero Trust relies on our lightweight connector, Cloudflare Tunnel, to easily and securely connect our customers' infrastructure to the Cloudflare Global Network. Our connector runs on all major operating systems (Windows, Mac, Linux) and is one of the few pieces of software at Cloudflare used by administrators and end users alike.

Our connector is also flexible enough to support a variety of use cases whether that be connecting a local HTTP server, web services served by a Kubernetes cluster, or an entire private network segment to Cloudflare. The goal of our connector is not just to create software that is reliable and performant for administrators, but something that is also ridiculously easy to use by any individual around the world. 

What you'll do

You will be the Product Manager for Cloudflare Tunnel, owning the network offramp for all Cloudflare One and Cloudflare Zero Trust scenarios. You will lead all efforts related to the connector, directly supporting engineering, sales and support.

In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them. You will work to ensure the connector, which has been deployed on millions of networks, is simple, secure, and performant for all use cases. You will solve problems that have wide impact and significance, shaping the future of connectivity on the Internet.

We operate with small teams of highly motivated and experienced engineers and product professionals. You will need an understanding of networking and familiarity with developing and supporting applications on all major platforms (Windows, Mac, Linux), what deployment of software looks like in all sizes of companies and the ability to help customers troubleshoot complex deployment issues.

A suitable candidate will have an exceptional understanding of what it takes to build and ship software at scale, customer management, or product, and a deep desire to learn each and every day. As a product that has low level network interactions with all parts of the enterprise stack, candidates will need both technical depth, and empathy and understanding to work with customers of all levels of sophistication. They will communicate with grace and empathy inside and outside of Cloudflare.

Examples of desirable skills, knowledge and experience:

  • Minimum 5 years of experience in product management working alongside engineering, sales engineering, and design teams
  • Minimum 5 years of experience working with operating systems, client applications or low level networking is required
  • Demonstrated ability to lead, drive consensus and deliver in an organization with multiple stakeholders
  • Ability to to support customers in all phases: pre-sales, piloting and post sales support
  • Working knowledge of VPNs, Routing, DNS, Firewalls, Client/Server architectures is required
  • Exceptional empathy, curiosity, attention to detail, and problem solving abilities

Bonus points if you also have: 

Working knowledge of how the Internet works at network layers 3 through 7.

  • Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
  • Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security.
  • Pricing strategy and revenue forecasting experience.
  • BS/MS in computer science or engineering

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.