Product Manager, Credit Cycle Accrual

Posted Jun 13

Our mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments. We are a technology company known for our leading core banking and payment platform. Our platform provides cloud-native solutions for core banking and payments, paving the way for a new generation of more sophisticated payment solutions. We're looking for talented people to help us deliver cutting edge solutions to ensure our customers enjoy world class solutions. We started in Brazil and are now almost 500 people globally. Come and join the adventure.

Summary

We believe that building a postpaid card operation should be quick, painless, and scalable. We work tirelessly to find essential solutions to fit the most complex needs by building a flexible and stable platform that provides access to revolving credit processing functionalities worldwide. We provide world-class, flexible, and reliable intelligence and process automation for billing cycle management worldwide and empower our clients with efficient and reliable tools for managing financial products built around revolving credit.

What you'll do

Roadmap

  • Identify needs for new products and features, relating them to internal, market and customer demands
  • Support management in the process of prioritizing and planning the Roadmap
  • Build the roadmap, using contributions from internal and external stakeholders as a input, aligned with the company's strategy
  • Ensure the squad follows the roadmap, reducing external noise and shielding the squad
  • Make the necessary trade-offs so that the development of features stays on track
  • Negotiate priorities with internal and external stakeholders
  • Influence roadmaps from other squads to contribute with large-scope features in the roadmap.
  • Understand internal client and supplier relationships.
  • Understand domain dependencies with other squads.

Discovery

  • Conduct regular discovery and continuous discovery, to ensure the evolution of functionalities, products, and platforms based on external and internal mapping.
  • Deliver concise, unambiguous user stories and epics
  • Design user workflows
  • Map interaction data in user workflows
  • Perform customer interview planning and execution
  • Plan and execute product research
  • Draw wireframes based on Ux flow and interaction data
  • Write a product requirements document
  • Cooperate with engineering to size and estimate value delivery
  • Identify and isolate problems
  • Conduct risk analysis for the business, development or even the non-development of a feature
  • Evaluate when to say no for a feature request, offering alternative solutions to reach the same goal

Delivery

  • Be the focal point to clarify questions about the product or even change the feature when the engineering team identifies any inconsistency during development
  • Validate requirements and their respective deliverables
  • Demands the devex team to create public documentation that best represents the product
  • Introduce functionality to key customers
  • Align with product marketing for feature launch
  • Propose estimate delivery times for engineering based on metrics.
  • Give individualized feedback about what's being delivered and how it is being delivered by engineers, from an agile standpoint.
  • Master the feature being requested, avoiding conflict with existing feature or past requests.

Tech skills

  • Understand and discuss aspects related to domain invasion, database separation
  • Suggest solutions in discussions in sessions such as refinement.
  • Discuss restful apis, eventing, microservices and cloud architecture with the engineering team and other Pismo teams
  • Perform SQL queries, extracting information from databases without the need to consult the engineering team
  • Send requests to APIs
  • Perform abstractions and talk about solutions with techleads
  • Draw and suggest complex user workflows to engineering, taking into consideration the technical component options for delivering a feature (Gateways, databases, pods, queues, UIs, environments, etc).

Seniority

  • Lead discovery to delivery of products and features to guarantee quality and requirement deliverables;
  • Maintain product backlog and roadmap organized in agreement with prioritizations;
  • Drive and contribute with solutions definitions mapped as a platform to base product;
  • Drive communications and alignments with stakeholders.
  • Exercise indirect leadership within the squad.
  • Maintain and support the product's operational health with TL.
  • Ensure that all efforts are refined and planned to accommodate the priorities elected by the executive committee and the product evolution plan.
  • Negotiate with internal and external stakeholders, and do necessary tradeoffs to achieve the strategic company objectives, following the minimum friction philosophy
  • Recognize and prioritize efficiently the short, medium and long-term needs of stakeholders
  • Cultivate the ability to communicate with internal and external clients to listen and communicate needs and priorities, in addition to identifying points for improvement
  • Develop deep knowledge of agile methodologies
  • Discuss technical solutions with the TL
  • Teach product management principles and team processes to other PMs or engineers

Minimum Qualifications

  • Experience as a product manager or similar position
  • Advanced English (speaking)
  • Experience with Agile methodologies
  • Experience with revolving credit products and cards market
  • Knowledge of Rest APIs
  • Knowledge of microservices and events architecture
  • Desirable previous experience as a developer
  • Desirable Advanced Spanish.

Core Benefits

  • Remote work
  • Flexible hours
  • Gympass
  • Meal & Food vouchers
  • Remote work financial support
  • Life Insurance
  • Medical and Odontological Assistance
  • Employee child care benefit: daycare
  • Vidalink partnership
  • Day off (Birthday)
  • Support for studying languages
  • 50% off AWS and GCP certifications

Pismo is a techfin providing a cutting-edge processing platform for card issuing, digital accounts, wallets, merchant management, and other next-gen payment solutions. We currently process millions of accounts for fintechs and large banks worldwide, from Latam and expanding into European and Asian markets, who launch next generation products using Pismo’s resilient and innovative infrastructure.Pismo’s growing list of innovative offerings include:

  • Card Issuing: A fully featured platform for Visa, Mastercard, or private level issuing of credit and prepaid cards. Pismo’s platform allows its customers to control everything from client acquisition to account management.
  • Digital Banking & Wallets: Pismo provides a transaction banking core for modern digital banking experiences, from easy client acquisition to enriched cash-in / cash-out operations and internal transfers / P2P transactions.
  • Seller Management: From the onboarding to the daily management of each seller, Pismo’s platform runs a workflow process with pertinent settlement and commercial parameters for each transaction, such as MDR, clearing rules, settlement requirements, and days to pay.

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Our core values

Responsibility & Commitment

Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges.

Challenging the Status Quo to Drive Change

Pismo is a disruptive company that knows we can’t count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change.

Minimum Friction Experience   

Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy.

Collective Power

Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team.

Delivering Value and Excellence

Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions.

Focus on People

People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life.

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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.