Product Manager, Digital Customer Acquisition
WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.
As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Product Manager to support the execution and delivery of the digital customer acquisition product roadmap focused on the digital acquisition and onboarding processes. You’ll collaborate across the business with an emphasis on creating a simple, proactive and personalized experience as customers discover, apply, and onboard to WEX. In this role, you’ll learn the end-to-end customer experience by assisting and supporting the digital product management team on their strategic roadmap, particularly focused on the corporate website. You will do this through performing and developing the following digital product management competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, Relevant Expertise.
About the team:
What you’ll do:
- Deliver best in class digital acquisition experiences, enabling capabilities that delight customers and expedite the path to first product use
- Deeply understand the external market and customer needs to define and prioritize the problems to be solved, and inspire the broader team
- Manage the marketing website product roadmap, define user needs and drive tradeoff decisions
- Collaborate with the scrum team to align on our mission and deliver great results iteratively
- Leverage qualitative and quantitative data to measure results, inform the roadmap and achieve benefit, adoption and financial results
- Cross collaborates with Sr PMs / Marketing / Analytics / UX on product research to come up with better and disruptive solutions
- Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business
- Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and begin to build bridges across groups
How you’ll engage:
- Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value
- Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work
- Results Focused: Leverage data to understand how the product is performing and prioritize work
- Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap
- Trusted Partner: Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate
- Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset
Experience you’ll bring:
- 3 to 7 years of Product Management experience delivering world class software or capabilities, experience with web component design/delivery, marketing acquisition, and user experience design is preferred
- Undergraduate degree required, advanced degree is a plus
- Proven ability to work closely with engineering teams and other product teams to prioritize and deliver features
- Experience of identifying customer problems, roadmap prioritization, writing detailed requirement documents, managing a backlog and maintaining thorough documentation.
- Strong execution skills, with a focus on driving results
- Experience writing hypotheses, experimenting, and following a “build, test, iterate” approach
- Experience embracing an end-to-end view of the product lifecycle, including discovery, first use and support
- Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others
- Strong written and verbal communication skills, including the ability to inspire teams around a vision and influence key stakeholders
- Curious, with a learning mindset
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Salary Pay Range: $83,500.00 - $111,000.00