Product Manager, Field Operations
Who is Flock?
Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.
Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.
While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.
Additional Information
- How To Succeed at Flock Video
- Flock’s Series E Announcement
- How We Stop Crime and Protect Privacy
- Flock’s Framework
- Ethics Center
The Role
Flock is looking for a Product Manager, Field Operations. This role will sit in our Product & Engineering department and act as the critical link to Operations. You will be responsible for understanding how the combination of products, people, and processes need to work together in order to achieve our business goals and drive Operational excellence. This scope focuses on our Field Ops organization supporting field technicians nationwide executing a multitude of work orders weekly.
The ideal candidate is familiar with business operations and field services, has a proven track record for driving projects to completion and implementing new tooling. They have an analytical mind, outstanding cross-functional skills, and ideally have experience with analyzing operational workflows. Experience with Product Managing software solutions on in-house hardware is a plus.
How you’ll make an impact:
- Help define and track key KPIs for your segment of the business
- Maintain close relationships and facilitate communication between Product and Operations
- Analyze and identify gaps in People, Process, and Product to propose new projects for improvements
- Help define requirements for improvements to your segment, farming these requirements out to the various teams
- Work directly with internal development teams, crafting user stories and driving day to day business requirements
- Partner with Product Operations to track the success of projects, define ROI for new projects, and roll out improvements into the Operations group
- Communicating development status/progress towards key milestones
We’re looking for people who have:
- 3-5 years of experience in Product Management or a similar role
- Great interpersonal and communication skills (both written & verbal)
- Excitement working on a fast-paced, constantly evolving product
- The ability to work independently and manage multiple tasks
- Experience working directly with engineers and development teams and writing business requirements at a developer level
- (Bonus) Experience working with/in Operations teams specifically Field Operations, work order scheduling, and routing
- (Bonus) Experience with Field Service Lighting
- (Bonus) Experience working with multi-platform solutions including a Mobile app
Where you will spend your time:
- 30% working directly with engineers, writing user stories, participating in agile ceremonies, and helping guide development of both home grown internal tools and business systems we have implemented (salesforce, etc)
- 30% working with operations, analyzing workflows, helping to define KPIs for your segment, tracking those KPIs and generating proposals for improvements
- 30% gathering requirements from key stakeholders, understanding stakeholder pain points, interviewing stakeholders, and prioritizing projects to improve stakeholders lives
Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.
Our Values
Our values define how we approach our work every single day:
- Do the Work
- Optimism With a Plan
- Embrace Change to Grow
- Protect the Whole Community
To read more about our values, click here.
Why Join Us?
While being surrounded by a bunch of cool people working to eliminate crime is its own reward, we have plenty more to offer:
- We have raised over $380M in venture capital and are backed by some of the top VCs including a16z, Tiger Global, Meritech and more
- 91% of our employees recommend working here
- We have an audacious goal of reducing crime in the United States by 25% over the next three years
- 5% of crimes in the US are solved by Flock, and we help to solve ~200 crimes a day
- We partner with 2100+ cities and 1500+ agencies across the US and process 1.5B+ images a week (we process more images than Instagram 🤯)
The Perks
💰Salary & Equity: In this role, you’ll receive a starting salary of $140,000-$160,000 as well as stock options
🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We cover $10,000 a year for adoption, surrogacy, or infertility.
🧠Mental Health: All employees receive an annual subscription to Headspace
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💻WFH Stipend: $150 per month to cover the costs of working from home
📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
🏠Home Office Stipend: A one-time $750 to help you create your dream office
🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.