Product Manager, Product Adoption

Posted Jan 31

Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments. We’ve worked with more than a quarter of the Fortune 100, half of the Fortune 10, eight of the top 10 global technology companies, and all of the top global media companies. Our Cosmos platform, service innovation, and culture of excellence continue to gather accolades from industry award programs including Fast Company, Inc., SC Media, and others. For more than 16 years, we've been contributing and giving back to the security community. We’ve published more than 16 open source tools and 50 security advisories in the last five years alone. Learn more at bishopfox.com or follow us on social media.

As a Product manager, Product Adoption, you will work alongside our engineering, product management, and design teams to deliver a seamless user onboarding and education experience. Your passion for user education will allow you to play a pivotal role in empowering users with a first-class onboarding experience, directly impacting customer satisfaction and product excellence. In this role, you'll be at the forefront of creating educational content that ensures successful adoption of Cosmos, our offensive cybersecurity platform.

Responsibilities

  • User Onboarding Strategy: Develop and implement comprehensive user onboarding strategies that facilitate a smooth introduction to our products, ensuring quick user proficiency and satisfaction.
  • Interactive Product Walkthroughs: Create engaging, interactive product walkthroughs and tutorials that guide users through our software's features and functionalities.
  • In-Application Contextual Help: Design and integrate contextual help within our applications, providing immediate, relevant assistance to users as they navigate through different features.
  • Educational Content Development: Produce a variety of educational materials, including video guides, how-to articles, and FAQs, tailored to enhance user understanding and engagement.
  • Feedback Analysis and Improvement: Collect and analyze user feedback on onboarding experiences and educational content to continuously refine and improve these processes.
  • Collaboration with Product Teams: Work closely with product managers, developers, and UX designers to align educational strategies with product updates and new features.
  • Training and Support Materials: Conduct training sessions for internal teams and external clients, and create support documentation that aligns with user needs and product evolution.

Requirements

  • Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Sociology, or related field.
  • Proven experience in UX research, specifically in technology or cybersecurity environments.
  • Strong analytical skills with an ability to translate data into meaningful insights.
  • Excellent communication and presentation skills, with the ability to engage and influence cross-functional teams.
  • Familiarity with a range of qualitative and quantitative research methods.
  • Experience in working with UX design tools and software.
  • A strong portfolio showcasing previous research projects and their impact on product design.
  • Experience with e-learning tools and content management systems such as Appcues, Pendo, Chamelion, etc.
  • Background in user experience design or instructional design.
  • Knowledge of software development processes and lifecycle.

Bishop Fox has always allowed its employees to work remotely, and this role could work anywhere in the United States. Equity is offered to all employees and starts vesting on the first day. You also have the opportunity to earn additional equity. Our comprehensive benefits program is tailored to meet your needs at an affordable price. We embrace diversity and an inclusive culture. We value our employees and who they are, which fosters a powerful and collective talent base to successfully serve our clients and the security community with unparalleled expertise. 

Bishop Fox is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. All new hires must pass a background check as a condition of employment.