Product Manager, Support
About Veho
Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
As a Product Manager focused on Customer, Driver, and Client Success, you will lead a cross-functional team responsible for creating frictionless experiences. You may work on any number of products, from backend automation to customer facing chatbots, that help us improve the end-to-end delivery experience for the customer and our live operations teams.
One of the core drivers of Veho’s exceptional CSAT score is our customer service management. We have an opportunity to further elevate the experience for customers, our drivers, and our support teams by better understanding their needs, and streamlining how we serve them. This role will play an important strategic part when it comes to creating happier customers and more productive support agents, all while managing costs.
RESPONSIBILITIES INCLUDE:
- You will create products that:
- Deliver exceptional experiences for Veho’s customers, driver partners, and clients
- Streamline customer and driver interactions through automation and self-service
- Boost agent productivity with customized workspaces
- Provide seamless resolution for customers and drivers across multiple channels including text, chat, web, and email
- Manage customer interactions, track agent productivity and impact, and service a multitude of user personas
You will do the following at Veho:
- Collaborate with engineering, design, and business partnersCreate a prioritized roadmap and rapidly launch features
- Conduct user research - designing, running, and evaluating experiments
- Make customer insight and data backed recommendations
- Develop rich PRD’s which inform and guide the team Mockup wireframes in tools such a Figma and Whimsical
- Create stories to clearly articulate intent for the Engineering teamAutonomously own features from concept to maturity
$115,000 - $130,000 a year
The actual salary is dependent upon many factors, such as: education, experience, and skills. The pay range is subject to the discretion of the Company.
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
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