Product Manager - Voice Intelligence
See yourself at Twilio
Join the team as Twilio’s next Voice Intelligence Product Manager.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
About the job
This position is needed to help grow Twilio's Voice Intelligence solution.
Responsibilities
In this role, you’ll:
- Define and execute the lifecycle of the Voice Intelligence Products, including transcriptions and language operators.
- Work with customers to gather customer requirements, to validate concepts, prototypes and to launch innovating solutions.
- Work with the Conversational Intelligence team to augment Voice Intelligence to support messaging and other channels.
- Work with the rest of the Twilio portfolio to continue embedding the Voice Intelligence capabilities into the personalization pipelines.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 3+ years of experience in product management
- Experience writing requirements for a software feature or solution for internal or external customers.
- Previous experience with AI/ML-enabled products, preferable in communications.
- Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
- Strong technical, analytical, and UI/UX design understanding and willingness to roll up sleeves to get the job done.
- Education in a technical field such as Engineering, Computer science, Mathematics, data science or related field.
- Ability to speak and write in English fluently.
Desired:
- Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
- Experience or Interest in understanding distributed systems (cloud-scale) architectures.
- Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
- Experience working with direct sales, marketing, and defining pricing/packaging.
Location
This role is based remotely in Spain.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately up to 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.