Product Manager/Strategy 5-ProdDev
Full Job Description
Oracle is seeking an experienced, energetic, bold, and enthusiastic Senior Business Operations Manager to join the Applications Service Excellence Organization. This role will be instrumental in helping shape and execute the critical strategies needed to transform the customer experience from a support-orientation to a success and experience orientation.
The Applications Service Excellence organization is chartered with transforming Oracle customer’s experiences with Oracle’s SaaS and Cloud applications portfolio. Encompassing key disciplines like support, success, knowledge management, and customer engagement, the group is a key lever in helping customer’s fall in love with Oracle one interaction at a time.
This role will support, enable, and engage with key stakeholders across services delivery (support), customer success, applications development, and cloud operations to ensure the right structure, process, business intelligence, and initiatives are being pursed.
This role reports into the VP of Strategy & Operations for Applications Service Excellence
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
The Senior Business Operations Manager will work closely with, and support/enable, the ASE senior management team along with interfacing with key executives and teams across the global organization.
Responsibilities include, but are not limited to:
- Working with key delivery and development stakeholders to develop a cross-functional annual plan, ensuring alignment to the metrics, goals and objectives of the organization
- Program manage and drive strategic and operational initiatives across the domain
- Manage operational cadence of the organization, including operations reviews, balanced operational scorecards, etc.
- Assist with change management initiatives within the organization to drive transformation
- Analyze, and provide insight with data to inform management of business trends, and opportunities to improve.
- Collaborate with Business Operations Managers across the team to ensure standard, consistent initiatives, and programs are being executed across the broader organization
- Consult with senior leaders around the health of the customer base, organization and business overall
- Assist in communications initiatives to the global team
- Foster a culture of transparency, accountability, integrity and consistency
The Senior Business Operations Manager will work closely with, and support/enable, the ASE senior management team along with interfacing with key executives and teams across the global organization.
Responsibilities include, but are not limited to:
- Working with key delivery and development stakeholders to develop a cross-functional annual plan, ensuring alignment to the metrics, goals and objectives of the organization
- Program manage and drive strategic and operational initiatives across the domain
- Manage operational cadence of the organization, including operations reviews, balanced operational scorecards, etc.
- Assist with change management initiatives within the organization to drive transformation
- Analyze, and provide insight with data to inform management of business trends, and opportunities to improve.
- Collaborate with Business Operations Managers across the team to ensure standard, consistent initiatives, and programs are being executed across the broader organization
- Consult with senior leaders around the health of the customer base, organization and business overall
- Assist in communications initiatives to the global team
- Foster a culture of transparency, accountability, integrity and consistency