Product Operations Manager

Posted Aug 13

Description: 

The Product Operations team helps Unite Us perform at scale by building the connective tissue between Product, Design, Engineering, Marketing, Customer Support and a wide range of other stakeholders. As a Product Operations Manager within our product org, you will work cross-functionally to identify friction points in our organization and build processes and communication channels to ensure our teams are working efficiently and effectively to achieve our strategic goals.  

Our Product Operations Managers are equally comfortable working on strategic, operational and tactical projects. They have deep experience analyzing systems and are excited to build and deploy process improvements across a large organization. We are looking for a great collaborator as well as a business innovation driver that enjoys results-oriented challenges in a dynamic environment.

What You’ll Do:

  • Partner with Product, Technology, and other business stakeholders to drive strategic initiatives, support data-driven decisions, and enable cross-functional collaboration.
  • Drive the product development lifecycle process, building a regular cadence to review and update our product roadmaps and track commitments and upcoming releases.
  • Build process and communication to drive greater visibility and predictability into the product roadmap.
  • Foster outstanding internal and external communication for the product team.
  • Streamline the intake for product teams and help teams to balance efforts between building new features for customers and fortifying existing systems to ensure they are robust and scalable.
  • Collaborate closely with Marketing, Legal, Customer Support, Operations & Sales to refine and optimize our GTM process.
  • Own the tools used by the product team to manage our product portfolio, surface data and track progress towards our product roadmap.
  • Research and organize information on product management best practices, and continue to help evolve Product Operations to grow with the team and with the organization.

You’re a good fit for this role if you:

  • Have 5+ years of experience in product management, program management, operations or owning and driving organizational processes
  • Are equally comfortable thinking about high level strategies and rolling up your sleeves and getting into the weeds when needed.
  • Enjoy understanding the “why” of current workflows and systems, and like figuring out ways to optimize them.
  • Experience conceiving, developing, deploying and owning new processes across product orgs and companies and possess strong change management skills.
  • Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines.
  • Are process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results.
  • Enjoy building bridges and relationships with cross-functional partners and stakeholders in order to lead by influence.
  • Are familiar with development methodologies like scrum, agile, kanban or lean. 
  • Experience assessing and deploying new tools used across a product organization like a portfolio, roadmapping, or reporting & dashboarding tool.
  • Have strong analytical & creative problem-solving skills and a positive ‘can do’ demeanor.

You should still consider applying, even if you don’t meet all the qualifications above. Studies show that you can still be considered for a role even if you meet 50% of the role’s requirements.

Environmental Job Requirements & Working Conditions:

  • This position is remote, US Based only
  • The target pay range for this role is: $80k-$100k. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
  • All team members will be required to pass a background check which includes criminal, employment, and education verification

Who we are:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together

Unite Us is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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