Product Owner
Hapi (Data Travel, LLC) is a company that helps our hotel partners drive loyalty by enabling differentiated guest experiences from connecting hospitality systems at scale. We are looking for a CRM Product Owner who will work closely with an agile team of developers, engineers and quality analysts to deliver high-quality solutions. The ideal candidate has strong communication and interpersonal skills, is well-trained in Scaled Agile methodology, and has a strong background in platform technology.
Key Responsibilities
Product Vision & Strategy:
- Work with Product Manager and Owners to help define and articulate the Hapi Guest CRM product vision and roadmap, ensuring alignment with business objectives and customer needs
- Develop detailed roadmap to include feature development and release schedules
- Leverage your knowledge of Salesforce to drive enhancements, optimize usage, and ensure best practices in CRM implementation and management
Requirements Review & Documentation:
- Interacts with internal users and stakeholders to define and clarify product and system requirements associated with proposed solutions
- In collaboration with architects, document epics, capabilities, features, user stories, dependencies, and acceptance criteria. Develops detailed functional and user specifications as a basis for design
- Continually groom and prioritize backlog items in collaboration with internal stakeholders
Project Management:
- Sprint planning & aligning with our quarterly roadmaps priorities
- Lead cross-functional teams through the product development lifecycle, from concept through to delivery.
- Use agile methodologies and facilitate team ceremonies
- Ensure projects are delivered on time, within scope, and within budget.
- Help the QA engineer structure the test plan.
- Drive and complete UAT
- Collaborates across organizations to manage the successful completion of dependencies and the validation of dependencies with stakeholder teams
User Experience & Support:
- Continuously seek feedback from users and stakeholders to improve the Hapi Guest CRM solution. Ensure a seamless and intuitive user experience
- Coordinate with Services and Customer Success teams on product release planning
- Assist with the creation of internal and external product documentation and training efforts
- Provide ongoing support and troubleshooting as Level 2 and 3 escalation on product tickets
- Utilize CRM data and analytics to identify trends, measure performance, and drive decision-making.
- Develop and track key performance indicators (KPIs) for CRM success.
Skills, Knowledge and Expertise
- Proven experience in Product Management, preferably with a focus on CRM systems
- Deep understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and Marketing Cloud
- Experience with Salesforce development, customization, and integration is a plus
- Experience with Agile methodologies and follow product development best practices
- Excellent project management skills with the ability to handle multiple priorities and deadlines
- Comfortable with cloud platforms and technical architectures
- Strong analytical skills with experience using data to drive product decisions
- Enjoy communicating to all levels of the organization, speaking the truth even when it's inconvenient
- Experienced with JIRA/Confluence
- Enjoy working in as part of a fully remote and international team
About Aquiva Labs
Aquiva Labs brings your business vision to life.
As one of Salesforce’s most experienced PDO partners, Aquiva Labs helps deliver your Salesforce AppExchange vision and more by making great ideas become a reality. Right from day one, we use our strategic relationship with Salesforce to empower organizations with unique AppExchange knowledge, mastery and access, as well as implementing our existing intimate knowledge of architectures, technology stacks and patterns, to guide our ISV partners through the AppExchange’s complex business and data scenarios.
Building products is in our DNA. Whether you are looking to create a prototype of a new product, outsource your Salesforce application development, create a custom solution, or require a short term engagement to assist with a specific challenge, our teams are there to help.