Product Owner - Communications Team
Description
The Product Owner (PO) for the Communications Team will play a pivotal role in managing and enhancing our messaging, ticketing, and notification systems. This role requires a blend of strategic vision, technical expertise, and a deep understanding of customer needs. The PO will work closely with cross-functional teams, including developers, customer support, and marketing, to ensure that our communications platform is robust, efficient, and user-friendly. The ideal candidate will have experience with large language models (LLMs) and artificial intelligence (AI) to drive automation and innovation within the communications domain.
Key Responsibilities:
Vision and Strategy:
- Define and communicate the product vision and strategy for the Communications Team.
- Align the communications platform with overall business goals and customer needs.
- Continuously gather feedback from stakeholders to refine and improve the product.
Roadmap and Planning:
- Develop and maintain a detailed product roadmap.
- Prioritize features and tasks based on business value, customer impact, and resource availability.
- Work with stakeholders to ensure alignment on priorities and deliverables.
Development and Implementation:
- Collaborate with developers to design and implement messaging, ticketing, and notification systems.
- Ensure the seamless integration of new features and improvements.
- Oversee the development of AI-powered automation to handle routine tasks and enhance efficiency.
Customer Experience:
- Advocate for the end-user experience, ensuring that the communications platform is intuitive and meets user needs.
- Implement and oversee systems for tracking and improving customer interactions and satisfaction.
- Develop templates and automated responses to ensure consistent and efficient communication.
Performance Tracking and Reporting:
- Establish key performance indicators (KPIs) to measure the success and impact of the communications platform.
- Regularly review performance metrics and user feedback to identify areas for improvement.
- Report on progress, challenges, and achievements to senior management and stakeholders.
Collaboration and Leadership:
- Lead the Communications Team, fostering a collaborative and innovative environment.
- Facilitate communication between different departments to ensure smooth operations and project execution.
- Mentor and support team members in their professional development.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Must be able to pass a technical interview.
- Proven experience as a Product Owner, particularly within communications or similar technology domains.
- Strong understanding of messaging systems, ticketing platforms, and notification systems.
- Experience with large language models (LLMs) and AI-driven automation.
- Excellent communication and leadership skills.
- Ability to translate complex technical concepts into clear and actionable plans.
- Strong analytical and problem-solving abilities.
- Familiarity with agile development methodologies.
Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Flexible working hours and remote work options.
- Collaborative and inclusive work environment.