Professional Billing Training Analyst

Posted Sep 17

Job Highlights:

Our Epic Training team is searching for an instructional designer / Trainer with in-depth experience in Epic training and adult education to drive continuous improvement and create engaging blended learning solutions. Applicants should have a passion for implementing creative training solutions while also partnering with application experts and operational stakeholders. Epic Certification in Resolute Professional Billing is required and knowledge of MST build desired.

Our employees work remote but must be residents of Missouri, Oklahoma, Illinois, Indiana, Texas, Florida, Kentucky, North Carolina, Wisconsin or Michigan.

Job Summary:

Facilitates and delivers technical training; assessment, preparation, delivery and evaluation to meet the technical training needs of the organization. Provides ongoing coaching, mentoring and development of the Training Analysts. Leads projects, prioritizes work of the team, and maintains meaningful relationships with business operations, information technology, leadership, system users and vendors.Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Uses understanding of the Electronic Health Record (EHR) in detail in order to competently develop training curriculum and facilitate training delivery. Analyzes integrated workflow, application dependencies, and user competencies through collaboration with end users, subject matter experts (SME), and application analysts to determine learning objectives.
  • Designs and maintains role-based training materials and scenarios, crossing Epic modules and other applications, to incorporate best practices based upon adult learning principles. Translates complex and integrated technical functionality and workflow into easily understood steps. Validates information prior to incorporating into curricula. 
  • Reviews data to determine curriculum modifications that ensure training success. Devises modes of assessment to measure the effectiveness of the course and actively incorporates feedback to improve the training offering based on feedback received. Facilitates technical training while monitoring and adjusting the approach as necessary to ensure maximum transfer and retention of knowledge among a variety of audiences.
  • Contributes in the planning, design, development, build, and maintenance of the patient scenarios in the training environment, especially related to integrated areas. Incorporates best practices and the latest tools from Epic. Leads and coordinates training environment testing.
  • Applies project management principles to support the creation of project tasks, including recommendations of tasks, work estimates, and assignments. May lead functional teams or projects with moderate resource requirements, risk, and / or complexity. Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.
  • Serves as an IT liaison for basic and complex functionality questions for implementations and upgrades with a range of customers including business operations, system users and vendors. Communicates difficult concepts and negotiates with others to adopt a different point of view.
  • Designs, maintains and updates documentation of processes and procedures for Epic training curricula, authoring tools and application best practices.
  • Coaches and mentors Training Analysts, providing guidance for incorporation of best practices and defined processes.
  • Takes ownership of personal growth and acts upon this opportunity to stay informed of emerging technologies.
  • Performs other duties as assigned.

EDUCATION

  • Bachelor's degree, or equivalent years of experience and education

EXPERIENCE

  • Five years' experience

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

9643000009 Training - Rev Cycle and Coordination

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. 

  • Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 
  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
  • Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.