Project/Program Manager - Business Ops

Posted Aug 3

Overview

Avalara is seeking a dynamic and detail-oriented Strategic Program Coordinator to spearhead pivotal initiatives, timelines, and action items within the Partner Management organization. This internal-facing role demands a quick learner adept at efficiently organizing information and communicating effectively with stakeholders across all levels. Reporting directly to the Director of Strategic Initiatives within the Partner Management team, you will play a pivotal role in driving our mission to empower partners and fuel mutual success in the tax & compliance space.

The Partner Management organization is at the forefront of acquiring, engaging, and nurturing partnerships within our extensive partner network. Our mission is to enable partners to adopt and champion our industry-leading technology with the confidence to deliver added value to their customers. We're committed to excellence, aiming high, fostering teamwork, and ensuring a positive, fun work environment.

We are seeking a vibrant, motivated individual with a can-do attitude to join our rapidly expanding team. Your knack for effective collaboration and distilling complex information into actionable plans will be instrumental in fostering team alignment and success.

  • Internal Communication and Liaison: Act as a primary liaison between executives, departments, teams, and external stakeholders, ensuring seamless communication and relationship management.
  • Administrative Support: Assist the Chief of Staff in organizing team offsites, coordinating meetings, events, and travel arrangements, and preparing teams for presentations and engagements.
  • Strategic Initiatives and Special Projects: Lead or support critical strategic initiatives and projects, fostering cross-functional collaboration and coordination.
  • Executive Updates: Gather and consolidate key initiative statuses and business performance metrics for presentation to executive leadership, providing analytical insights and commentary.
  • Documentation and Reporting: Create comprehensive documentation to capture project and program plans, progress updates, and key decisions, promoting transparency and accountability.
  • Knowledge Management: Establish and maintain knowledge repositories to ensure easy access to critical information for key stakeholders.

Qualifications

  • 3+ years experience in strategic project/program management
  • Bachelor’s or Master’s degree
  • Professionalism in handling sensitive information and confidential executive correspondence
  • Strong ability to project manage, organize, synthesize and document information quickly
  • Comfortable with speaking in meetings and leading groups
  • Concise and efficient communicator with an ability to be effective across different communication channels (email, meetings, slack, etc.)
  • Team-oriented with the ability to internally build relationships and work cross-functionally
  • Ability to adapt quickly, mitigate risks, and problem solve
  • Passion for learning new tools and platforms to optimize operational tasks and processes
  • Experience in repository, document & knowledge management

Who is Succesful in This Role:

  • Ability to be concise & organized
  • A mind for organizing information - and finding simple and elegant solutions
  • People person and can easily build positive and productive relationships
  • Can see the bigger picture of a strategy and simplify it to different audience types (executives, technical, business, etc.)
  • Passion for documenting to ensure critical information & key decisions are properly captured
  • Communications expert - understands the most effective way to work with people (good listener, good speaker, good writer)

Additional Details about the Role:

  • Will require some mentorship and guidance to start - but will be expected to work more independently after 9mo.
  • Does not need experience in managing people - but it could be helpful as it can be helpful to understand what leaders are looking for
  • Projects they are already likely working on: 
  1. Repository management: SharePoint, Excel
  2. Documentation: Word, PowerPoint
  3. Coordinating and Planning Strategy Sessions: PowerPoint, Outlook, Excel
  • They will need to be able to work quickly at executing tasks and projects - with the ability to be extremely adaptable if need be - always have a backup plan and can mitigate risks where possible
  • Education not required to be successful - but preferred: College Degree, Project Management certifications is a plus
  • They will be presenting ideas to the director of Partner Strategic Initiatives (hiring manager) + partner leadership team + SVP of partner management

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech. 

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. 

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.