Provider Experience Associate
Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 500+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
The Role
We're looking for a Provider Experience Associate to join our Provider Success team. In this role, you will work with a team that supports our global network of providers (coaches, therapists, and Psychiatry & Medication Management providers). This position reports to the head of our Provider Experience team and will work directly with providers in our network as well as cross-functionally with our Clinical Strategy & Research and Tech teams.
What You’ll Do
- Play a central role in managing and supporting our active provider network to deliver an exceptional provider experience
- Develop an understanding of the Modern Health provider journey and the various support touch points along the way
- Communicate with and support providers, ensuring they are set up for success so they can deliver quality care to our members
- Partner with our Member Ops team on member feedback and manage provider escalations, finding creative solutions to get members access to care
- Create, maintain and improve on our tools, systems and documentation related to Provider Success and Operations
- Collaborate with cross-functional teams to identify process improvement opportunities
- Complete other special projects as needed
Who You Are
- 1-3 years of relevant work experience; start up experience is a plus
- Strong verbal and written communication skills
- Excellent organizational skills and loves checking things off your to-do list
- Structured thinker and a solution oriented problem solver
- Comfortable working across multiple technical systems and troubleshooting issues
- Takes initiative, identifies pain points for improvement and successfully manage projects with a sense of urgency
- Works well with different kinds of people and are great at building relationships
- Ability to thrive in a rapidly changing environment and continuously learn
Benefits
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial Planning Benefit through Origin
But wait there’s more…!
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
Equal Pay for Equal Work Act Information
Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.
Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.
San Francisco Bay Area
$62,100—$73,000 USD
All Other California Locations
$55,890—$65,700 USD
Colorado
$46,538—$54,750 USD
New York City
$62,100—$73,000 USD
All Other New York Locations
$49,680—$58,400 USD
Seattle
$55,890—$65,700 USD
All Other Washington Locations
$49,680—$58,400 USD
Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.