Renewals Specialist

Posted Jan 29

Who are we?

We work hard to help the world’s best companies solve the problem of hiring the right engineers quickly. Codility invented the category of technical assessments, and we continue to lead through constant innovation and a laser-like focus on the needs of our customers.

Your role

As our Renewals Specialist, you will manage renewal opportunities with the utmost rigor and data quality to ensure a high degree of organisation, effective collaboration with account teams and successful renewal outcomes. 

Reports to: Director of Customer Success

Location: Remote - Poland

What you’ll do

Deal Management

  • Manage renewal process from start to finish for all assigned opportunities.
  • Managing SalesForce opportunities accurately, ensuring they are qualified and kept up to date.
  • Lead subscription negotiation at the time of renewal with a focus on reducing current discounts and expanding term length.
  • Maintain timely renewals.
  • Secure and validate renewal orders, driving maximum renewal and up-selling from the customer base which includes confirming the delivery of quotes to customers and facilitating the order Processing and approval of Purchase orders.
  1. Automation 
  2. Manage customer campaigns.
  3. Create customer outreach campaigns to improve retention. 
  4. Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting, and Forecasting.
  5. Forecasting
  6. Accurately maintain/update a rolling 120 day forecast of renewals and ensure any uncovered risk is clearly communicated to develop resolution strategie.

Analytics

  • Identify customers who are high risk leading to a potential churn or contraction.
  • Provide management with complete visibility to renewals


Risk Intervention

  • Partner with Customer Success and Sales teams in building save plans for at-risk customers.
  • Work with our Customer Success and Sales teams to provide feedback on the growing requirements of our customers.
  • Work with your manager to determine appropriate and targeted interventions to mitigate risk and grow accounts.

You will love this job if you have.

  • Experience leading customer retention and adoption of a SaaS product
  • Experience in negotiating SaaS contracts and pricing
  • Experience in improving and optimising processes 
  • A results oriented mindset
  • Strong customer communication skills for renewal conflict resolution and negotiation
  • Excellent time management skills
  • Strong collaboration and reliability 
  • Experience with Salesforce.com or ChurnZero (it would be a plus)

How we behave.

We're human. Our diversity and unique experience make us strong. We allow ourselves to be vulnerable and treat one another with grace. We take ownership. We expect one another to take initiative and trust each person to make decisions based on the best available data. We have passion, perseverance and urgency to hit our goals and work together to create the best outcomes. We think big. We innovate and challenge the status quo to maximize the value we deliver to our users. We constantly experiment with new ways to drive excellence. We're real. We are honest with ourselves and one another. We listen, speak up, and are ready to change our minds.

DISCLAIMER: 

At Codility, we know that great work isn’t done without a phenomenal team. We are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We insist on an inclusive culture where everyone feels safe to contribute and help us innovate. We hire candidates of any race, color, ancestry, religion, national origin, sexual orientation, gender identity, age, marital or family status, disability, or veteran status. These differences are what enable us to work towards the future we envision for ourselves, our product, our customers, and our world.