Renewals Specialist
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. We are looking for a fully remote Renewals Specialist to join our sales team in Brazil!
Responsibilities
- Proactively work with our customers to renew their support contracts and subscription renewals.
- Create, revise, and deliver renewal offers/quotes, based on contract information and customer usage, while adhering to company direction and guidelines.
- Deliver renewal offers/quotes on-time to appropriate customer contacts.
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolios.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Process renewal orders when they are signed by customers.
- Maintain and update account information in CRM and SFDC hygiene.
- Refer potential opportunities for expansion to our Sales team.
- Follow and adhere to best practices for internal processes including opportunity management, data quality, accuracy, quotations, and forecasting.
- Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.
- Engage with customers to identify growth opportunities and at-risk situations, escalating those instances to the appropriate resources Instructure.
- Share customer feedback with appropriate internal departments including but not limited Customer Success, Support, and management.
- Demonstrate a strong ability to organize and prioritize activities with many requests at once while staying in a proactive state.
- Other duties as assigned
Requirements
- Proficiency with computers and Google Workspace products, particularly GoogleSheets.
- Must have excellent written skills to communicate and negotiate with customers
- Sales/quotation experience is preferred
- SFDC experience is preferred
- Ability to work cross functionally with other departments and team members
- Ability to work well in a team environment as well as independently
- High English proficiency required
- Experience with verbal communication with external customers is preferred
- Ability to complete a repetitive task over time without compromising accuracy
Benefits
- We offer competitive wellness benefits, medical and dental insurance, grocery, meal, and gas voucher.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.