Retention & Engagement Manager
We are looking for a Retention & Engagement Manager to join our team!
AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.
We have operations in all LATAM, EMEA & Africa. We work in a dynamic environment. Improving our product and delivery constantly to reach the best time to market is our mission. We are open to feedback and we value honesty.
Skills:
- Knowledge of retention & engagement best practices
- Critical Thinking and Analytical Skills
- Problem-solving
- Ability to adapt to changing environments
- Effective communication skills
- User empathy
What you'll do:
- Define and execute an overall retention & engagement plan to reduce churn rate considering customer behavior, markets and products.
- Manage omni-channel communication strategy to increase engagement rate with our user base.
- Implement a communication strategy to increase repurchase, cross selling and upselling rates of Astropay products.
- Analyze the current performance and generate ideas on how to improve our Loyalty program.
- Back-up ideas and influence decision making with quantitative, qualitative data and customer segmentation analysis.
- Become a retention advocate and offer support and advice across the team on retention and engagement.
What you'll need:
- An engineering or business degree is nice to have.
- A creative mindset is nice to have.
- English is a must, Spanish is nice to have.
- Previous experience working in Retention & Engagement related roles.
- Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats.
- Results oriented with focus on continuous improvement.
- Customer centric-approach.
- Great attitude towards challenges and solving problems.
- Experience with BI tools such as Amplitude, Looker or similar.
- Must enjoy working in an agile environment and be a team player.
Benefits:
- Flexible hours: We are results-oriented.
- Professional growth: Take off your professional career. Explore your passions.
- Fully remote: Work from anywhere.
- English Lessons: English is essential to work here, we offer the possibility to improve this language.
- AstroTeam: Get in touch with your team and have fun.
- Training: EDX platform to have free training and keep learning.