SaaS Customer Support
As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.
Company Overview:
At Insycle, our mission is to make it easy to manage and work with data.
Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/
We’re headquartered in New York City.
What You’ll Do:
- Answer users' questions using chat and email.
- Train users using Loom video recordings, Zoom video meetings, live webinars.
- Write help articles and user documentation.
- Improve onboarding and learning experience.
Qualities We're Looking For:
- Analytical skills, detail-oriented, able to help customers solve problems.
- Work independently, a fast learner in an unstructured environment.
- Organized, goal-oriented.
- Excited to join as an early employee.
- Helpful, energetic, ambitious, positive.
Compensation & Benefits:
- $50K - $80K Annual
- 0.05% - 0.1% Equity
- Medical, dental, and vision insurance.
- 401K with a 4% company contribution.
- PTO, sick and unplanned time off, holidays.
- Full-time, salaried position located remote in the United States.
Requirements
- 3+ years of experience at a software product company in a similar role.
- Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
- Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
- Ability to learn quickly and become an expert in the product.
- Comfortable speaking and presenting using video.
- Work remotely in PST timezone.