Sales Team Lead
Description
* ONLY RESUMES IN ENGLISH ARE ACCEPTED FOR THIS ROLE.
Why we’re seeking for Sales Team Lead in our Customer Service department:
As Whizz continues to grow, we are seeking an experienced Sales Team Lead to join our team. As a key member of our team, you will be responsible for leading our sales representatives (3 FTE) to ensure that our customers receive the best possible experience and purchase our product. You will play a critical role in lead processing mainly via calls, chats and emails by distributing tasks and ensuring that our team is providing effective performance. If you are a self-starter with a passion for sales and customer support, and have experience managing teams in a fast-paced environment, we'd love to hear from you.
Responsibilities:
- Manage and provide leadership to a remote team of 3+ Sales Representatives, with a primary focus on team leadership responsibilities accounting for approximately 60% of your role, and the remaining 40% dedicated to sales activities.
- Oversee incoming leads and conversion of leads to customers through phone calls, chats and other communication channels.
- Distribute tasks among the team on a daily basis, ensuring that all leads are handled in a timely and effective manner.
- Develop and adapt sales scripts for interactions, propose and implement new selling techniques.
- Maintain the settings of software used for sales, including phone call software, chat platforms and CRM systems.
- Maintain a comprehensive knowledge base in Notion, ensuring that it is regularly updated.
- Prepare daily, weekly and monthly performance reports and use this data to continuously optimize our operations.
- Provide leadership and guidance to the sales team, developing their skills and capabilities and fostering a positive and productive team environment.
*This position reports to the Head of Customer Service.
Requirements
- 1+ years of sales experience in contact center/customer service environment in a supervisory capacity.
- Experience working with remote teams and leading agents, ability to motivate and coach team members.
- Ability to delicately navigate customer objections and demands.
- Ability to analyze data and performance metrics and make data-driven decisions.
- Knowledge of customer service software and tools, such as Front, CallGear, Zendesk or others is an advantage.
- Fluency in English is required (at least C1 - Advanced level); knowledge of Spanish is a strong advantage.
- Ability to work on the EST time zone schedule.
Benefits
What we offer:
- Salary starting at $1,200 per month and can be adjusted based on experience plus KPI bonuses based on performance.
- The opportunity to work remotely.
- Opportunity to work in a dynamic and innovative startup alongside highly skilled professionals.
- Ongoing professional development and training opportunities to further advance your skills and career growth.