Salesforce Billing Admin

Posted Aug 23

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time, and delivers investigative leads into the hands of those who matter.

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Additional Information 

The Role 

Flock Safety works closely with communities to help them to eliminate crime. Currently, Flock offers license plate reading cameras and audio detection devices as a subscription. As our sales and fulfillment grow, Flock is looking to improve delivery efficiency through improved use of systems, tools, and processes (e.g., install more cameras, more quickly, to more highly satisfied customers). 

How you’ll make an impact:

  • Work with Flock’s Billing & Collections team to make sure that accurate invoices are generated and sent to customers
  • Own the Billing ticket workflow via Jira to ensure timely and accurate responses to internal stakeholders and external customers (triage, route, resolve and meet SLAs)
  • Drive continued Salesforce Billing clean-up and support Billing & Collections team in modifying records to be correct and customer ready
  • Be the functional expert for the Billing & Collections team in terms of training, support, and documentation of new and existing processes
  • Provide internal, on-going system/technical support to users, including training, maintaining proper system access for all roles and user requests for records, reports, KPIs, and dashboards
  • Maintain documentation of key operational processes, system improvements and their revisions
  • Scope and prioritize activities based on business and customer impact
  • Maintain up-to-date knowledge of any Salesforce Billing systems functionality, customization and integration
  • Understand overall internal processes and systems and how they are interdependent
  • Must work well in a fast paced growth environment
  • Ensure system compliance with company policies, procedures and protocols for system standards, customizations and changes

We’re looking for people who:

  • Have a passion for delivering high quality solutions to end users
  • Are comfortable working collaboratively with teams across multiple departments
  • Can manage multiple stakeholders and priorities effectively
  • Have a natural curiosity and eagerness to learn new things
  • Have a strong desire to grow their role, as well as have a direct influence on the growth of a young company
  • Are motivated and self-driven, with a desire to take ownership of their work
  • Are excited about working on fast-paced, constantly evolving products
  • Are able to crack a joke every now and then, even if you're the only one who laughs

Technical Requirements of the role: 

  • 3+ years of experience with Salesforce CPQ and Billing
  • Ability to analyze problems, develop and recommend solutions and resolve issues
  • Experience with creating, managing and editing financial reporting

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Our Values 

Our values define how we approach our work every single day: 

  • Do the Work 
  • Optimism With a Plan 
  • Embrace Change to Grow
  • Protect the Whole Community 

To read more about our values click here. 

Why Join Us?

While being surrounded by a bunch of cool people working to eliminate crime is its own reward, we have plenty more to offer: 

  • We have raised over $380M in venture capital and are backed by some of the top VCs including a16z, Tiger Global, Meritech and more
  • We have an audacious goal of reducing crime in the United States by 25% over the next three years
  • 7% of crimes in the US are solved by Flock, and we help to solve ~200 crimes a day
  • We partner with 2100+ cities and 1500+ agencies across the US and process 1.65B+ images a week (we process more images than Instagram 🤯)

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $90,000-$100,000 as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers. 

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.