Senior Billing Manager

Posted Feb 7

Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, ‌Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.

ABOUT THE TEAM

Be part of MURAL’s talented, diverse, passionate and multifaceted Finance team. Finance is a valued business partner and drives optimal decision making across the organization with the goal of bringing customers first and improving the fundamentals of the business.

YOUR MISSION

MURAL is looking for a highly skilled and experienced Senior Billing Manager to join the Finance team. The role reports to the VP, Corporate Controller and will be a critical leader of the Finance team. As a Senior Billing Manager; you will be responsible for executing timely and accurate billing and collections, and identifying and implementing best-in-class billing and collections processes and controls for the accounts receivable function to continue to scale. The Senior Manager will partner cross-functionally with Department leaders (Sales, Deal Desk, Accounting, FP&A) across MURAL to manage stakeholder relationships and achieve operational excellence.

WHAT YOU'LL DO

  • Continuously drive an improved order to cash cycle while maintaining excellent service to internal and external stakeholders for both enterprise sales and online sales. 
  • Partnering with the Accounting and FP&A teams to perform weekly and monthly cash flows.
  • Lead a team of billing and accounts receivables professionals in Argentina, including interviewing, hiring, performance management, & mentoring.
  • Set payment collection goals for the department.
  • Improve/enhance client billing processes (300-500 invoices per month), including managing work-in-process DSO and invoice rejections.
  • Create and implement strategies to continuously improve the collection of outstanding invoices through automation while strengthening controls.
  • Communicate with key internal stakeholders like Sales and Deal desk teams to assist with pending, upcoming, and disputed deals and appropriate accounts receivable efforts.
  • Prepare reports on payment collections for the Finance leadership team.
  • Resolve escalated disputes or complaints from our clients.
  • Assist with other duties and special projects as needed.

WHAT YOU'LL BRING

  • Minimum of 8 years accounts receivable experience with at least 4 years in a managerial capacity in a software as a service (SaaS) or technology environments in multinationals and start up environments with exposure to US/EMEA/APAC customers. Billing experience with SaaS or technology environments (high volumes) is a prerequisite.
  • Associate’s or bachelor’s degree in business or financial discipline is preferred.
  • Bilingual in English and Spanish
  • Excellent leadership and team management abilities, fostering a collaborative and results-driven work culture in fast paced technology companies. Track record of leading and coaching teams in fast paced environments.
  • Pleasant telephone disposition and effective communication skills with the ability to build and maintain good relationships with clients
  • Outstanding analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Effective communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
  • Detail-oriented, self-directed, and able to effectively complete tasks with minimal supervision
  • Proficient with Excel and Google sheets
  • Must have experience with a large ERP/CRM system. Netsuite, Salesforce CRM and stripe is preferred but not mandatory 
  • Flexible to meet changing priorities and the ability to prioritize workload to achieve on-time accurate results

Equal Opportunity 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.