Senior Business Operations Analyst
Description
Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what’s next in healthcare.
Position Summary:
The Senior Business Operations Analyst is responsible for monitoring, analyzing, and improving existing business operations. They perform complicated root cause analysis, support data collection, and gather documentation. They analyze complicated cross-departmental/cross-product business processes for efficiency, accuracy, timeliness, and completeness
Within this role the Senior Business Operations Analyst will develop solutions to meet business needs and perform business development tasks as needed. They participate in company meetings (Internal and external), share ideas to improve current business processes and increase profitability. They follow strict company procedures and report progress to the Business Operations Manager.
They have excellent time management skills, communication skills, are self-motivated and have a strong attention to detail. They have established themselves as the subject matter expert on business processes, can write complicated standard operations procedures and display a higher level of problem solving and analytical skills.
Requirements
Key Responsibilities:
- Understand end to end business process and workflow
- Monitoring system performance using various tools to ensure all processes are performing as designed.
- Review ADO tickets and resolve or escalate issues identified by clients or internal staff. Document investigational steps and preliminary root cause analysis for product escalation.
- Self-manage completing assigned daily tasks
- Communicating issues with product performance to product managers and tracking for resolution
- Resolving exception escalations timely to meet client expectations
- Monitor Service Level Agreement (SLA) metrics and resolve issues timely to ensure SLA’s are met
- Understanding and performing standard operational procedures to ensure processes are accurate, timely and complete.
- Assist with testing by completing assigned test cases for client onboarding, Open enrollment and pre/post deployment.
- Assist with training Business Operations Analysts
- Communicate with clients as a subject matter expert on business process and system functionality
- Proactively communicate and collaborate with Product Managers to define and solve issues.
- Writing detailed reports based on your recommendations and communicating your findings (in writing and through presentations) to upper management.
- Identifying new opportunities, service improvements and cost reduction for continuous process improvement and scalability
- Communicating complex data in comprehensible ways
- Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
- Covers for department manager when needed for meetings, workload assignment and establishing team priorities.
Qualifications:
- A Bachelors Degree or higher in Business Administration, Economics, Computer Science, or Informational Technology with a GPA of 3.5 or higher
- Two + years of work experience required
- SQL experience required
- Healthcare or Technology experience is a plus
- Exceptional communication skills, both written and verbal
- Proficient in MS Word, MS Excel, Visio and Outlook
- Must be organized and detail oriented
Benefits
When you join Softheon, you will:
- Have an opportunity to add value to a diverse team of innovative professionals
- Rise to new challenges everyday
- Receive competitive salary and career growth opportunities
Softheon is an equal opportunities employer. We strongly believe that employing a diverse workforce is key to our success. We make recruitment hiring decisions based on each candidate's experience and skills. We value your passion to make healthcare affordable, accessible, and plentiful.
ABOUT US:
At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by 37% of healthcare payers and having been responsible for 12% of ACA enrollments processed. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, ACAP, and HCEG.
To find out more about Softheon please visit www.softheon.com.
To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.