Senior Content Strategist
About the job:
The Red Hat Customer Content Services team is looking for a Senior Content Strategist to join our Ansible product documentation team. In this role, you will lead the creation and implementation of a comprehensive product documentation strategy, define content deliverables to support key business objectives, and review high-level development scoping information to determine initial resource requirements. As a Content Strategist, you will work with the functional program, Content Services teams, and customer experience groups to ensure that our technical product content meets the needs of all internal stakeholders and, most importantly, that it provides an outstanding customer experience.
What you will do:
- Lead projects in an open way that inspires confidence.
- Demonstrate negotiation, leadership and influencing capabilities.
- Review high-level development scoping information and determine initial resource requirements to support initiatives.
- Assess the audience for your program deliverables and presentations and communicate clearly, concisely, confidently and effectively in written and verbal communications.
- Demonstrate complex problem solving skills in resolving cross-functional issues within the program and documentation teams.
- Develop, publish, and get approval for a content strategy plan of record from stakeholders and the documentation team members.
- Prioritize customer-related bugs and feedback from customer-facing stakeholders for continuous improvement efforts.
- Understand the impact of content decisions and strategy, not just within Customer Content Services but also to areas across Red Hat, like Support Delivery.
- Divide the content strategy into executable tasks and ensure all tasks have owners.
- Determine writing schedules based on resource availability of the writing teams and the prioritization of requirements by the content strategist.
- Resolve blockers and solve other problems that arise during content development to ensure writing is completed on schedule.
What you will bring:
- Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems.
- Experience with Agile and rapid iteration releases.
- Experience working with diverse sets of stakeholders to solve complex problems.
- Experience with structured, topic-based authoring, information architecture.
- Ability to inspire others irrespective of their job title.
- Demonstrated success taking accountability for project execution and completion.
We do not expect you to check off all of these areas to join our team. Instead, we prefer to build around your strengths and provide opportunities for you to grow your skills.
# - Remote
#LI-JB2