Senior Customer Success Manager
Postscript is redefining marketing for ecommerce companies. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Greylock, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization.
As a Senior Customer Success Manager you will work with our largest, high growth customers to ensure they are successful and gain maximum value out of Postscript’s product offering. You will do this by immersing yourself in the customers’ business, deeply understanding their goals, and ultimately building strong customer relationships. You’ll develop creative marketing strategies and share valued best practices. Further, you will work closely with the Customer Success management team to share customer insights and ensure that Postscript continually improves in order to best serve your customer base.
All positions at Postscript are fully remote.
Primary duties
- Build strong relationships and brand loyalty with our customers in general. Develop excellent advisory relationships with your assigned group of customers and ensure their continued growth with Postscript in line with performance targets
- Work alongside our Customer Account Team to increase account growth through renewals and upsell opportunities
- Continually expand your expert knowledge of your customer’s marketing, technology and general business needs
- Run best-in-class marketing strategy sessions with your customers. Share best practices, strategize on new marketing strategies, and develop innovative, creative marketing ideas for SMS
- Develop and implement compelling ways to connect with customers and fuel their growth. Actively track, support, and guide customers’s marketing efforts
- Triage technical issues with the customer and the Postscript support team
- Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge
What We’ll Love About You
- 4+ years of customer management experience, in SaaS marketing or ecommerce technology
- 1+ years of experience in a sales role, including Account Management, preferred
- Experience with technical products and/or demonstrated technical aptitude
- Demonstrated an advanced understanding of e-commerce businesses, including emerging marketing trends and e-commerce trends. Ecommerce experience strongly preferred
- Passion for helping customers and being a teacher
- Ability to strike the right ongoing balance between being a detail- & process oriented-person, while also being a people-person
- Proactive problem solver. High reliability and outstanding follow-through
- Comfort with ambiguity, and not afraid to fail or make mistakes. Early stage experience strongly preferred
- Ability to make any customer smile and deliver a great experience
- Receptive to feedback and quick to iterate
- Remote work experience desired
What You’ll Love About Us
- Salary range of USD $99,000 to $112,000 base plus variable compensation and significant equity regardless of location
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Fully remote culture - work from home (or wherever!)
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.