Senior Director, Ground Operations

Posted Apr 1

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About The Role 

Veho is seeking a highly experienced and strategic-minded individual to lead our launch-center operations as the Senior Director, Warehouse operations. In this role, you will be responsible for overseeing and optimizing performance of Veho’s 9(+) regional launch warehouses through close collaboration with Network Operations, Live Operations, Last Mile Operations, among other cross-functional partners. You will be responsible for tactical and strategic execution of operations. You will be the single threaded leader for the regional hubs that will lead standardization, process improvements to quality, service and productivity to enable Veho to achieve its strategic growth and cost goals. This role will report directly to the VP, Ground Operations. 

Responsibilities Include:  

  • Develop and execute a comprehensive regional sortation hub strategy aligned with company's objectives
  • Collaborate with technology, finance, transportation, planning, engineering and other cross-functional teams to leverage tech and automation solutions for operational optimization
  • Lead, mentor, and inspire a high-performing team of ground operations managers and supervisors
  • Foster a culture of continuous improvement, innovation, and operational excellence
  • Identify and implement process improvements to drive cost savings for sort centers without compromising on quality or service level
  • Evaluate and expand the ground operations network to meet the growing demands of the business
  • Define and monitor key performance indicators (KPIs) to assess the performance of sort center operations
  • Provide regular reports and insights to senior leadership on operational efficiency, cost-effectiveness, and service quality
  • Identify potential risks and develop mitigation strategies to safeguard sort center operations. Ensure compliance with regulatory requirements, security protocols, and environmental standards

What You Bring: 

  • Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field; MBA preferred.
  • Minimum of 8 years of progressive leadership experience in ground operations within the logistics or last mile delivery industry.
  • Proven success in developing and implementing strategic initiatives that result in improved operational efficiency.
  • Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making.
  • Excellent communication and interpersonal skills with the ability to influence and collaborate at all levels of the organization.
  • In-depth knowledge of last mile delivery operations, logistics, and supply chain management.
  • Familiarity working within a tech-enable company and experience with the latest warehouse management systems (WMS), enterprise resource planning (ERP) software, and other relevant technology platforms.
  • Demonstrated ability to navigate and adapt to a fast-paced and evolving business environment.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. 

Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

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