Senior Director Stronger Business, Membership
Senior Director Stronger Business, Membership & Operations
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.
Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek an organized and experienced Sr. Director for Stronger Business, Membership, and Operations. This job reports to the Vice President, Stronger Change Office and Chief Change Officer. The Stronger Change Office is designed by, for, and with affiliate leadership across the country focused on strengthening affiliates and facilitating the innovation needed to build the Planned Parenthood of the future. This role may supervise others.
Purpose:
●The Sr. Director for Stronger Business, Membership, and Operations will play a critically important role, supporting the Chief Change Officer, Senior Director of Transformation, and the Stronger Change Office Department. This role will provide executive support within the Stronger Change Office to guide Stronger Change Office business operations and sustainability, membership engagement and operations, Stronger Change Office program management and special projects. The Sr. Director for Stronger Business, Membership, and Operations will bring expertise and vision to help design and integrate SCO transformation programs to optimize project management and operational strategies across the Stronger Change Office. This role will also engage and support Affiliate CEOs as well as the Stronger Change Leadership Committee, an elected oversight body. This highly strategic and facilitative role requires a combination of focus and flexibility and a willingness to play an active, behind-the-scenes role. This role requires a highly self-aware individual with strong analytical skills, emotional intelligence, and self-motivation.
Engagement:
●Serve as part of Stronger’s Senior Leadership Team, which includes department goal setting, long-term process planning/re-engineering, and planning department design/structure.
●Advise Stronger’s Senior Leadership Team and governance on emerging risks across areas of the organization’s work in order to collaboratively develop functional and office-wide strategies.
●Empower staff to deliver assigned responsibilities and manage their functions. Manage accountability to internal project champions, ensuring appropriate prioritization and communication among team members.
●Supervise and manage SCO staff
●Regularly engage affiliate executives, aka SCO customers, as thought partners and business partners on stronger products, services, initiatives and opportunities
●Serve as a resource and business partner to the affiliate CEOs of Stronger Change Leadership Committee(SCLC) and Stronger affiliate members.
●Lead and manage Stronger’s Change Leadership Committee meetings, including partnering with the VP/Chief Change Officer on agenda setting focused on clear outcomes, guiding the discussion, and identifying action items and next steps.
●Manage ongoing SCLC support, including general communications, new member orientation, action items and meeting management.
●Drive engagement with affiliate members and clients; Produce and present written summaries, analyses, accountability and recommendations to affiliate CEOs and the SCLC, committees, and executive stakeholders as needed.
●Demonstrate keen ability to collaborate and build relationships with leaders across PPFA divisions/departments.
●Coordinate and collaborate closely with PPFA’s finance, IT, procurement, and information security teams and ensure effective alignment of efforts and resources.
●Participate in inter/intra-departmental teams, task forces/committees, as required.
Delivery:
The Sr. Director for Stronger Business, Membership, and Operations will oversee the following:
Financial Sustainability
●Analyze and communicate Stronger’s impact and business case. Utilize data analysis and data insights/narrative tools to consolidate the impact of Stronger, SCO, and transformation initiatives on health centers, patients, and communities. Support development of return on investment/ impact analysis and reporting in collaboration with Stronger Impact, Analytics, and Communications staff.
●Support Stronger’s financial sustainability by overseeing Stronger’s financial modeling, business operations, including member and client invoicing, payments management, products and services portfolio and pricing, and evaluating the feasibility of alternative financial support for SCO and affiliate transformation activities.
●Assess the business needs and financial opportunities of the affiliate business model and opportunities for value-add activities through Stronger
●Oversee Stronger budget and contracts, which includes planning and analysis of department expenditures and planned costs and maintaining the highest level of oversight and fiscal responsibility of donor, board, and affiliate resources
●In partnership with Stronger’s Senior Leadership Team, oversee business analysis and insight generation for member affiliates.
Membership and Client Management
●Serve as a business partner to affiliate CEOs; be able to analyze and communicate Stronger’s business value and return on investment/impact financial calculations of Stronger’s products and services for affiliate cost-sharing and pricing.
●Drive engagement with affiliate members and clients; Produce and present written summaries, analyses, accountability and recommendations to affiliate CEOs and the SCLC, committees, and executive stakeholders as needed.
●Lead and manage Stronger’s Change Leadership Committee meetings, including partnering with the VP/Chief Change Officer on agenda setting focused on clear outcomes, guiding the discussion, and identifying action items and next steps.
●Develop and maintain a robust Stronger affiliate governance playbooks and decision logs and other corporate governance and accountability systems.
Operations
●Play a critical cross-functional role with Stronger VP, Sr. Director of Transformation, and Initiative Directors to develop and apply innovative operational management practices that create efficient and coordinated office-wide program activities.
●Optimize Stronger’s project management process. Develop and test tools and workflows that enhance the work and effectiveness of Stronger staff.
●Supervise and develop systems, policies, and templates to support standard implementation of Stronger systems, IT, and software management (e.g. google drive, slack, etc, software license tracking, etc.). Serve as Stronger’s internal compliance lead.
●Develop and maintain a robust Stronger Change Office Operations Playbook, decision and risk registers, as well as executive reporting. Support continuous and quality improvement within and across initiative teams
●Facilitate internal organizational development and team performance management, including assessing staff experience and driving retention and development strategies.
●Collaborate with SCO team and PPFA teams on streamlining and coordinating SCO’s administrative and operations activities, including vendor procurement activities, technology reviews, expense management, and compliance with other PPFA policies and procedures.
Knowledge, Skills and Abilities (KSAs):
Requirements/Technical Expertise
●7-10 years experience in healthcare/nonprofit sector with the ability to manage multiple simultaneous projects in a highly-matrixed environment
●Understanding of healthcare business management and healthcare finance (both commercial and subsidized care delivery)
●Familiarity with financial business modeling, return on investment calculations, and cost/benefit analysis
●Proven track record of completing projects according to outlined scope, budget, and minimum timeline (7-10 years) at the staff, board, and/or affiliate levels."
●Advanced knowledge of Microsoft Office Suite, especially Word, Excel, and PowerPoint; Proficiency in Google Apps
●Experienced with project management principles and tools - Asana, Slack
●Strong written, verbal, and interpersonal communication skills
Personal Qualities/Other Attributes
●Experience working in networked or affiliated organizations, a plus
●Solid experience in running a large program office and /or multiple simultaneous projects in a highly matrixed environment
●People management experience – the ability to communicate and coordinate work effectively with virtual stakeholders and colleagues with various priorities.
●Embody PPFA's organization tagline — ‘Care. No matter what.’ as it applies to how we treat our patients, affiliates, and co-workers.
●Seasoned collaborator—able to work effectively across multiple divisions internally, soliciting feedback and input from significant stakeholder groups nationally
●Unflappable with excellent interpersonal skills, building strong and effective partnerships with internal and external stakeholders.
●Gravitas paired with the professional integrity and ambition to effectively represent and promote Planned Parenthood at the highest levels and internally as a senior leader.
●Exceptional customer service and customer success skills.
●Strong communication skills – both verbal and written.
●Strong attention to detail while able to multi-task.
●Strong delegation, management, and coaching skills; passion for people development
●Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity
Travel: 0-25%
$150,000 - $160,000 a year
Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.
We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
PPFA participates in the E-Verify program and is an Equal Opportunity Employer.
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*PDN-HR
Roles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.