Senior Jira Administrator

Posted Mar 6

About Us

Committed to making a difference, InDebted was founded to change the world of consumer debt recovery for good. We're disrupting a broken industry and creating a better way for businesses to recover debt - where the customer comes first.

We’re a global, digital first and customer-obsessed team of over 213 people, living and working across 5 key countries.

And we’ve also recently been named the AFR BOSS Best Place to Work! By focusing on the happiness and wellbeing of our people, we’ve created a truly flexible, purpose driven and engaging workplace. We’re all here with one shared vision - to remove barriers to financial freedom for all people.

Summary Description:We are seeking a highly skilled and experienced Senior Jira/JSM Administrator to join our dynamic team. The successful candidate will play a pivotal role in the efficient functioning and optimization of our Jira and Jira Service Management (JSM) instances.

As a key member of our IT team, the Senior Jira/JSM Administrator will be responsible for overseeing the administration, configuration, customization, and ongoing support of all of our Jira environments.

We are looking for someone that is naturally curious, a strong problem solver and doesn't shy away from taking on new challenges, and thrives on change with minimum guidance and management.

In this role, you will be providing both local and international support to internal staff at all levels in a fast-paced, fast-changing global environment. 

Duties and Responsibilities:

  • Jira/JSM Administration:
  • Manage and administer Jira and JSM instances, ensuring optimal performance, security, and availability.
  • Customise workflows, screens, fields, and schemes to meet the organisation's unique needs.
  • Configure and maintain Jira add-ons and integrations.
  • User Management:
  • Administer user access, permissions, and roles in Jira/JSM.
  • Provide user training and support to enhance effective utilisation of the platforms.
  • Automation and Scripting:
  • Develop and implement automation rules and scripts to streamline processes.
  • Create custom scripts using Jira API for advanced configurations.
  • Advise and recommend faster ways to work within Jira and other Atlassian products.
  • Reporting and Dashboards:
  • Design and maintain customised reports and dashboards for various stakeholders.
  • Utilise advanced Jira reporting features to provide insights into project and team performance.
  • Collaboration and Integration:
  • Collaborate with cross-functional teams to understand and address business requirements.
  • Integrate Jira/JSM with other tools and systems to ensure seamless workflow.

Must Have:

  • Must Have:
  • Minimum of 5 years of hands-on experience in advanced Jira/JSM administration.
  • Proven track record of managing complex Jira instances in large organisations.
  • Jira Administrator Certification is required.
  • Proficiency in Jira and JSM administration, including configuration and customization.
  • Ability to troubleshoot and resolve technical issues independently.
  • Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
  • Demonstrated ability to work collaboratively in a team environment.

Nice to Have:

  • Exposure to high-growth technology businesses.
  • Strong scripting skills with experience in Groovy, Python, or similar languages.
  • Experience with Atlassian products other than Jira/JSM.
  • Additional certifications in JSM or related fields would be advantageous.
  • Knowledge of Agile and Scrum methodologies.

After 12 months in the role, you would have achieved the following:

  • Streamlined and optimised Jira/JSM configurations to enhance team productivity.
  • Implemented efficient workflows and automation, reducing manual processes and improving efficiency.
  • Successfully provided user training and support, resulting in increased user proficiency and satisfaction.
  • Developed comprehensive reports and dashboards, providing valuable insights to management
  • Collaborated with cross-functional teams to integrate Jira/JSM seamlessly with other tools, improving overall workflow integration.

Our Benefits 

At InDebted, you get a lot more than just a highly rewarding and exciting career, we also offer:

Work wherever - We’re a global team working in flexible locations - choose to work from home, in a co-working space, or a bit of both, or see where the role takes you 

Employee equity - Access to share options in something big

Flexible paid leave - We offer a trust-based leave model - choose when you take leave, how much you take, and what you take it for

Remote work set-up - Once-off payment of $AUD750 or equivalent to help you create a working environment that supports your success and productivity.

Uprise - Our EAP Provider supports your physical, social & psychological wellbeing

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

Indebted is also a proud 2022 Circle Back Initiative Global Employer and we commit to respond to every applicant.