Senior Manager, Business Processes
Role Overview:
As the Senior Manager, Business Processes, you will lead strategic business process initiatives, driving insights that shape our business decisions. Your experience in process optimization, and stakeholder engagement will be instrumental in enhancing our data-driven capabilities.
Key Responsibilities:
Team Leadership
Manage across the team to ensure adherence to day-to-day responsibilities
Take leadership role in regular team meetings, driving issues to resolution and ensuring team’s productivity
Coach and develop team members
Process Optimization:
o Possess an in-depth understanding of how business stakeholders use critical systems (e.g. Oracle CPQ, BMI, SFDC, Apttus)
o Evaluate existing business processes and identify areas for improvement.
o Lead cross-functional teams in implementing process enhancements.
o Work closely with analytics team to uncover hidden patterns and trends, informing opportunities for optimization.
o Streamline workflows to increase efficiency and reduce operational costs.
Stakeholder Management:
o Engage with senior leaders, department heads, and business users.
o Facilitate workshops and meetings to align initiatives with organizational objectives.
Reporting and Visualization:
Contribute to clear and concise reports, dashboards, and visualizations.
Present findings to stakeholders, highlighting actionable recommendations.
Qualifications:
Education:
o Degree in Business, Analytics, Computer Science, or related field, or commensurate experience
Experience:
o Progressive, relevant work experience in data analysis, business operations, or related roles.
o Proven track record of leading data-driven initiatives.
o Experience leading and developing teams
Skills:
o Leading and mentoring team members
o Strong attention to detail and excellent problem-solving skills
o Understanding of Sales, Sales cycle, processes, and sales attitude
o Effective stakeholder communication skills, including an ability to effectively communicate with business, management, and technical teams
o Ability to ascertain clarity from ambiguous situations
o Understanding team management dynamics
o Strong business analysis skills to identify process improvement opportunities
o Advanced Excel skills (Pivot Tables, VLookups, advanced formulas, macros)
o Process documentation software skills (Visio, Lucid, etc)
o Highly organized with ability to manage multiple simultaneous projects
o Ability to work independently in a fast pace every changing environment
o Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
o Experience using SFDC, Oracle, Jira and Oracle CPQ/BMI