Senior Manager, Employee Experience
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise.
Degreed’s People Team is looking for an exceptional, driven, and competent Sr. Manager, Employee Experience to support our NAMER region who brings a people-first mindset. The Sr. Manager, Employee Experience will be responsible for supporting and enhancing the employee lifecycle by focusing on operational excellence, driving and executing our org-wide initiatives, examining and refreshing HR processes, and approach challenges with creativity and a solutions-oriented mindset.
Day in the Life
Team Strategy
- Consult with People Leaders in NAMER to advise on people matters, including employee relations, performance management, and talent development.
- Be a champion and help promote org-wide initiatives for Performance Health and Skill Development.
- Support ongoing improvement of People Operations processes to drive efficiency in employee lifecycle management.
- Review and ensure global policies are up to date and communicated appropriately throughout the organization.
- Drive optimization of tools and programs to enable more of a self-service employee experience.
Employee Relations
- Coach and mentor people leaders on how to manage ER cases in adherence to local laws and guidelines.
- Partner with external counsel to determine action plan on complex ER issues.
- Stay up-to-date with new employment law changes and major global regulations.
- Manage any grievances and investigations that have been escalated from within Business Units.
- Educate and enforce formal disciplinary process for performance concerns.
- Coach leaders on how to deal with day-to-day issues, how to manage them in line with localized guidelines and partner with stakeholders as needed.
Employee Lifecycle
- Annual Merit and Promotion Cycles: Provide training support for people leaders to review / talent placement / promotions. It also includes leading compensation adjustments initiatives.
- Organization Management: Partner with the business to facilitate effective organization management and communicate with stakeholders in line with business needs, ie talent mobility, hiring.
- Offboarding Support: Lead the process from start to finish on involuntary terminations.
Who You Are
- 7+ years of experience in an HR Generalist or People Generalist role
- Experience leading employee investigations, partnering with business leaders to coach and develop their team members, and experience solving complex employee and organizational issues.
- A self-starter with a proven ability to work independently
- Effective communication and problem-solving skills
- Demonstrated ability to effectively partner with all levels of the organization and exert positive influence.
- A desire to collaborate and cultivate relationships across teams.
- Comfortable in an environment with changing priorities and evolving processes and systems. Can adapt quickly to changes.
- Open to new ideas and committed to continued learning and personal development.
- Strong working knowledge and understanding of local labor laws and regulations, including FMLA, local and state pay practices, leave of absence requirements, and benefits administration.
What Sets You Apart
- Experience partnering with people leaders in a remote entrepreneurial start up environment.
- Experience partnering across different business functions including sales teams, marketing, finance, technology, and business operations.
- Ability to use data to report analytical people-related trends within the business units (Exit Surveys, Engagement surveys).
- Visual storyteller who can provide quarterly updates to the business on People trends (internal mobility, attrition, LOA, budgets, exit survey feedback) in an engaging and concise manner.
- DEIB Champion who actively leads or participates in fostering an inclusive environment.
Compensation and Benefits at Degreed
Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $125,000 - $155,675. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:
- Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
- Dental and vision plans for you and your family
- Employer-paid life insurance, AD&D, short-term disability, and long-term disability
- Company equity
- 401(k) Retirement Savings Plan with up to 4% match
- Company funded HSA and dependent care FSA (pending eligibility)
- Generous Parental Leave
- Unlimited Paid Time Off and 5 sick days per year
- Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
- One-time Home Office Stipend to make your workspace more comfortable
- Monthly internet and phone stipend
- Monthly wellness stipend through Forma
- Wellness programs focused on your financial, physical, and mental wellbeing
*Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.
#LI-Remote
100% Remote
Work Environment & Physical Demands
Degreed is a remote-first company, however our roles are open to in-office or hybrid if you live in a city with a physical office location. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.
Additional Information
Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Degreed uses the E-Verify employment verification program.