Senior Manager Sales

Posted Feb 23

Full Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology

The Role

The Senior Manager Inside Sales - SLED will successfully manage a team that is responsible for producing new and incremental sales and revenue growth within an assigned territory of customers. Inside Sales is responsible for the retention of key customer relationships while selling the full line of Lumen products and services to both existing and prospective customers.

The Main Responsibilities

  • Lead a sales team responsible for selling the company’s products and services via telephone/web conferencing using a solution-based/consultative sales approach.
  • Coach representatives to qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales.
  • Attracts and selects high caliber talent; Finds the right talent to meet the group's needs; Closes talent gaps with the right balance of internal and external candidates; Is a good judge of talent., Train, coach, mentor, motivate and conduct formal performance reviews for sales leadership and team of over 10 sales representatives in SLED accounts.
  • Exercises judgment with defined procedures and practices, and performance management to determine appropriate action.
  • Direct team with driving growth through upsell of assigned customer base and new logo acquisition.
  • Responsible for funnel management, productivity, forecasting, and revenue analysis for team level performance metrics
  • Performance manages sales team and completes required sales documentation.
  • Identify gaps in training and resources, make recommendations for improvements in process, systems and training.
  • Responsible for setting the overall action plan and for directing sales activities (including sales campaign development and management) consistent with business goals and objectives, to ensure customer touch program, leads, funnel build, opportunity hygiene, and customer satisfaction is accomplished.
  • Product proficiency of entire product portfolio including Cloud, Managed Services, Security, SASE,
  • Acts as a point of escalation with appropriate peer organizations for effective and prompt trouble resolution.

What We Look For in a Candidate

Basic Qualifications:

  • High School degree or GED equivalent.
  • Proficiency in Microsoft Outlook, MS Word, Excel, and PowerPoint.
  • Must have a valid driver’s license with a satisfactory driving record.
  • Successfully completed of the Sales Manager assessment.
  • Minimum 1 year sales management experience in telecommunications or a technology-based industry, specifically managing call centers (inbound and outbound) with a proven track record.

Preferred Experience:

  • Bachelor's degree or equivalent education and work experience.
  • Demonstrated stable track record of success in Sales, with 4-5 years consecutive, successful sales management experience within the last 5 years.
  • Customer relationship and negotiation skills.
  • Strong track record of leadership, peer-mentoring, and participation in organization initiatives.
  • Strong customer service focus
  • Strong business acumen and working knowledge of business customer applications in IP, data and voice services
  • SLED experience and knowledge of the customer base
  • High integrity and strong business ethics
  • Team player with a great passion to succeed
  • Excellent interpersonal, verbal, and written communication skills, excellent problem-solving skills – ability to facilitate issue resolution
  • 2+ years call centers (inbound and outbound) sales management and creation of new centers
  • Experience in leading teams of over 15 individual contributors

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 325801

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

73575

Salary Max :

163500

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.