Senior People Programs and Operations Specialist

Posted Oct 31

✨ One platform, a whole world of opportunity

Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:

🌏 Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

🌈 Established a diverse leadership team and an employee base that’s 60% female

🏆 Achieved one of the highest employee engagement scores in its class

🦄 Raised $150 million in Series C funding at a valuation of over $1 billion!

Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!

👩‍💻 The Role

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within -5 / +5.5 UTC.

The People Experience we create is critical to Oyster's success. It inspires and motivates employees, drives Oyster towards its goals, fosters a positive culture, and ensures ethical and responsible operations. A strong people experience is essential for Oyster’s success across a diverse and complex landscape.

As a People Experience team, we develop the products and services that create a seamless employee journey - products that ‘just work well’ for both the People team and the employees, finding the ideal intersection of operational efficiency and employee experience. Our products and services are ubiquitous and easy to engage with and support every stage of the employee journey from onboarding to offboarding and everything in between including compensation, rewards and performance programs.

As a Senior People Programs and Operations Specialist, your deep technical knowledge and build capability will ensure you have a meaningful impact on the operational solutions and programs we develop in support of our business objectives. Your responsibilities will include automating and enhancing our People Operations workflows, capturing and analyzing People data, supporting our international employees, and collaborating on strategic people projects. Additionally, you will champion best practices and collaborate with the wider People team to refine the employee experience.

This role will report to the Senior Manager of People, Programs and Operations as part of our People Experience (Px) team, within the broader People function.

What you'll do…

Collaborate with the broader People team and cross-functional stakeholders to deliver People Experience initiatives that align business strategy and goals.
Partner with the People team to refine the full employee experience and build supporting processes.
Build the exciting People Operations products we develop to ensure they are built with purpose, utility and customer experience in mind.
Automate and improve People workflows throughout the employee lifecycle, including onboarding, offboarding, compensation and reward, and performance management.
Lead Hibob optimization, and the subsequent change management.
Identify areas for improvement in existing People programs and operations and propose and deliver new initiatives to address gaps and ensure our programs scale and grow with our business.
Act as an escalation point for complex, global queries from Oyster employees and in support of our People Operations services
Champion a culture and practices that make sure our people databases are impeccably up to date so that you can build and run reports that enable you to provide insights into making Oyster a continuously better place to work!
Capture and analyze People data to define key metrics and build people dashboards which allow us tell a story.
Write clear and succinct articles for our knowledge base, and to help our employees navigate our exciting programs and initiatives.
Support junior team members in championing People Operations best practices.

What we're looking for

Strong experience working within a highly collaborative and cross-functional People Operations or People Experience role.
Proven capability and the enthusiasm and willingness to mentor and support others in their journey to being a People Ops pro.
Experience working as a HiBob (or a similar HRIS) Admin with a focus on continuous improvement, optimisation and automation of processes.
Strong communication and interpersonal skills with a proven ability to build cross-functional relationships
While we have an incredible team of employment lawyers and other specialists supporting us on the more technical stuff, someone with exposure & experience to broad HR principles and practices - ideally on a global level will be most successful in this role.
Naturally, you will have the ability to handle sensitive information independently and an awareness of the criticality of data privacy.
We’re big fans of backing our thoughts and ideas with data, so you should bring with you an ability to capture, analyze and interpret data to inform decision-making or show how the thing we’re doing is or isn’t working so we can celebrate, or of course correct (and then celebrate).
We’re remote and asynchronous, so with that comes the supreme individual responsibility to prioritize and manage multiple tasks and maintain your initiative around the work you are responsible for - we’ve got a lot of great resources to help here, but it’s an important cornerstone to come with, too.
Ability to work independently and as part of a team - as generic as this sounds, it’s really not. A lot of work you will be doing will tie in with our team's sprint process and be reliant on others who know that part better than you do (teamwork!). Conversely, there is stuff that you will pretty much own in isolation. Being able to switch between the two approaches is going to be important in delivering success in this role.
Strong Project Management skills with the ability to define, craft and deliver pieces of work in an agile environment.
[BONUS] Experience working with project management, documentation and collaboration tools such as Asana, Notion, Loom and Miro.
[BONUS] French-speaking
[BONUS] Working within a globally distributed company

You'll also need...

A reliable home internet connection (or be able to get one)
Fluent English language skills

🦪 How we work together at Oyster

Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

💌 How YOU work

Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

✨ The best jobs should be available to everyone

At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.