Senior Product Designer

Posted Sep 9

Who We Are

Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. That’s exactly what Ro’s product design team is focused on building: goal-oriented healthcare. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

We are looking for a Senior Product Designer to join a team working on patient-facing surfaces, responsible for pioneering the way people access medication and understand their progression towards their health goals. You’ll work side-by-side with other designers as well as product management, engineering, and clinical teams to design experiences of significant scope, complexity, and creative vision.

We are a passionate group of designers who are empowered to make impactful decisions, owning all aspects of the design process across multiple surfaces. You’ll grow as our mission advances and our experiences become more sophisticated. This is an exciting opportunity to join a late-stage organization in a category ripe with limitless possibilities, a leadership team that fights for the patient, and a team that is excited to welcome a new design partner.

Design matters at Ro because healthcare requires trust and people trust well-crafted experiences. Here’s how you’ll contribute:

  • Own every aspect of the product design process from facilitating user research, creating UX concepts and visual design explorations that solve jobs to be done, designing user stories, all the way through to product release 
  • Develop a deep understanding of our users and their needs through qualitative and quantitative studies 
  • Partner with your Design Manager, Product, Engineering, and Clinical to distill complex scopes into manageable deliverables, experiments, and releases. 
  • Make informed decisions that balance business goals, patient insights, and product requirements into world-class experiences that are as enjoyable to use as they are impactful
  • Incorporate data and feedback from our users and stakeholders across the organization to iterate on designs 
  • Leverage, improve, and elevate our visual language and design system 
  • Maintain our high-standard for UX and visual design excellence
  • Advocate on behalf of our patients, visually and verbally to help galvanize the organization through patient-centric thinking

It takes a special designer to truly want to change healthcare. Here’s what we’re looking for:

  • 5+ years of experience shipping high impact and successful digital products across mobile and web at consumer-facing/focused products and brands 
  • Experienced in working in a rapid release environment that partners closely with product managers, engineering, and data
  • Design maturity in setting UX vision and explaining rationale behind design decisions with a strong problem orientation 
  • Systems thinking, UX and visual design skills
  • A track record of driving impact through designing of features and epics successfully, as evidenced by an up-to-date portfolio or collection of work 
  • A pattern of curiosity, skill development, and increases in scope over time

As a designer, here’s what we believe you’ll love about working here:

  • You’ll be creating world-class experiences that are bringing about real, positive change for millions of people across the country
  • Every day we’re reading, seeing, and hearing about the lives we’re changing and how we’re truly helping people live happier, healthier lives
  • Design is seen as a critical element of our success and way of operating
  • You’ll work with a team of kind, passionate, and incredible people who have diverse experiences working from some of the top companies in the world
  • You’ll be joining at an incredibly exciting time of growth and be part of building a product experience that’s ready to graduate to the next stage 
  • You’ll love our org structure that encourages designers to think holistically rather than in isolated feature-specific lanes
  • Your opinions will not only be heard, but expected
  • You’ll not only be included, you’ll be fundamental
  • Come join a growing team and help shape the future of something that truly matters in the world

We’ve Got You Covered:

  • Full medical, dental, and vision insurance + One Medical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth reimbursements
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $161,000 - $192, 000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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