Senior Product Manager
Hotel Engine is the world’s largest Lodging Performance Network, established to create a richer, more rewarding business travel experience by connecting a global network of businesses and lodging partners. Our innovative travel-tech company is on an incredible growth trajectory. It will continue to build on our strong foundations by bringing our customer obsession, data-driven problem-solving, and bias for action into every decision we make.
Following a 2021 series B funding round at a $1.3 billion valuation, we achieved remarkable growth in 2022. We expect 2023 to be our best year yet
Working hard behind the scenes building and supporting our platform are exceptional people–from our large engineering and product teams to our fast-growing sales, supplier, and member support organs data, marketing, and operations teams.
We value our individuality and understand that together, we thrive. Most importantly, we know we’re not for everyone! We’re focused on finding the right people energized by our culture, with diverse experiences and backgrounds that will help us unlock our full potential. Complacency doesn’t exist here. We’ve built a team of world-class people who want to work with other world-class people. Click here to view our DNA, and if you like what you see, please read on!
We are looking for a Senior Product Manager, Payments, to significantly increase the experience, stability, and scalability of Hotel Engine! You can make a direct customer and company impact with an agile team on a mission-critical part of our platform. The heart of our business is successful and streamlined hotel bookings, so this role will insist on the highest experience standards for the booking process while also thinking big about the future, analyzing the value of strategic partnerships, and thinking critically about simplicity for scale!
Our ideal candidate will provide expertise in Payments or Checkout technology, delivering horizontal platform features in coordination with other product teams, customer data security, and deep knowledge of the competitive Payments landscape. This role will report directly to our Director of Product - Fintech. If you have solved customer Payments/Checkout problems, brought stability to a Payments platform, and managed critical and challenging strategic partnerships, we want to talk with you about making a difference at Hotel Engine!
Here’s what you’ll do:
• Serve as the product owner/product manager, working with domestic Engineering and design teams to build new features for our customers.
• Identify opportunities to drive the business forward and partner cross-functionally with other product teams to deliver the best customer experience.
• Maintain a prioritized product roadmap, with a ranked backlog based on end-user needs, while managing urgent stakeholder requests.
• Participate in and lead various aspects of the product development process, including daily stand-ups, reviewing customer feedback, requirements gathering, user acceptance testing, demoing product, and whatever needs to be done to ensure successful deployment
• Own the success of your product features by monitoring success through KPIs and customer behavior data to inform future product iteration to drive successful performance continually.
•Act as the expert for all product metrics in your area of ownership, including tracking daily trends, modeling the impact of new features, performing deep-dive analysis, and understanding the competitive landscape.
• Effectively communicate with design, engineering, leadership, and other relevant stakeholders to ensure alignment and meaningful collaboration.
• Deliver product demos that communicate product value proposition, features, and benefits for customers.
Here's what we're looking for:
• 5+ years’ of Product Management experience, ideally in Agile practices such as Kanban and Scrum
• Experience with Payments or Checkout technology
• Solid understanding of how web applications work and current technologies. You do not need a coding background, but you should understand how the pieces fit together
• Proven track record of driving the product development process from beginning to end, which includes user story definition, refining, commitment, and delivery
• Demonstrated data-driven decision-making skills
• Ability to identify and extract product data from multiple different locations (product analytics tools, BI tools, directly from a database, etc.)
• Ability to think strategically about the direction of a product while at the same time not being afraid to roll your sleeves up and get in the weeds of executing that strategy
• Experience with owning and managing product features once delivered, including iterating on MVP and scaling up successful launches
• Excellent partner management and communication skills
• Thrive in situations where one must efficiently make sense of chaos
• Ability to work independently with minimal guidance in a rapidly changing environment
• Ability to move quickly and make decisions with limited information, but also recognize when the wrong decision was made and pivot quickly
• Effective facilitation skills, tenacious and strong-willed in your approach to drive alignment, focused on business results
Cash Compensation:
• In addition to a compelling equity package, a reasonable expectation of total cash compensation for this role is about $138,000-$172,000/year (made up of base plus bonus). Final offer amounts are determined by multiple factors, including prior experience and expertise & may vary from the amount above.
Hotel Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list three years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community and have comprehensive corporate social responsibility programs supporting community, social justice, and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
Competitive base salaries
• Annual performance bonuses
• Stock options for all associates + performance-based stock options
• Insurance benefits, including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
• 401(k) plan with a match program
• Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
• Paid parental leave and family medical leave
• Hotel discounts through our exclusive platform
• The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.