Senior Program Manager, Trust

Posted Jun 24

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity – Senior Program Manager II, Trust (Remote - USA / CANADA)

Do you get excited about developing, driving adoption, and evolving programs that help organizations build and maintain expertise in complex industry topics? Are you a self-starter who enjoys diving deep and build context in unfamiliar, challenging subject matter? Are you energized by collaborating across departments and solving problems for internal and external customers?

We are looking for a Senior Program Manager II, Trust to join us on our Wrapbook journey. This role will have a significant impact on both internal stakeholders and our Wrapbook customers’ experience.

In this role, you will design, build, and evolve programs to better enable internal stakeholders to incorporate Trust themes and requirements into delightful customer experiences. This program manager will deep dive and build subject matter understanding across Trust topics and collaborate across functions and departments to develop and drive their programs with success. This leader will work cross-functionally with internal stakeholders to define and drive our overall program strategy and roadmap across Trust topics (e.g., employment compliance, privacy, fraud).

Their programs will help us establish a structured and pragmatic approach to align and comply with the various types of requirements (employment, privacy, fraud, etc.) that Wrapbook and customers are responsible for. They will also help Wrapbook identify opportunities to solve Trust problems holistically (central solution, patterns or components) and delegate problem statements to respective product teams with advice on how to prioritize and deliver the work as well as track and report on progress.

This person must have hands-on experience defining, leading, and delivering on program strategy and roadmaps from the ground up. Must have proven success in breaking down and solving complex problems while operating independently in high ambiguity.

What you'll do:

Some of the programs that you will build and lead include:

Knowledge Development - Proactively research, identify, develop and maintain unified/source of truth resources (e.g., internal wikis, procedures, standards, policies) for applicable rules, industry expectations, and best practices that impact our business and our customers with respect to Wrapbook’s compliance philosophy in collaboration with our Legal team and other applicable internal mechanisms or external resources/sources of data.
Knowledge Distribution - Programs that operationalize/help us practically apply our growing expertise such as incorporating into product requirements (e.g., Trust by Design) and/or other touchpoints throughout the customer journey with Wrapbook.
Industry Compliance Tracking, Measurement and Health - Programs that enable us to maintain/track an understanding of the “health” of our business across various Trust dimensions such as compliance status/progress, risk tracking/mitigation, etc.
Internal and External Education - Programs that enable us to build on our reputation as an industry compliance SME across trust topics; empower stakeholders with our knowledge of complex topics tailored to industry and stakeholder needs to various product and client-facing touchpoints.

Take a data-based approach to develop, prioritize and drive your program roadmap; work with your cross-functional partners to deliver on your roadmap.
Define, measure, and be accountable for the success of your programs.
Use a collaborative approach to influence other teams’ feature/general engineering work that reduces Wrapbook’s exposure to cross-category risk at scale
Use the context you’ll develop to identify opportunities to solve problems in a repeatable way — advise on product teams’ strategy and new feature planning to continuously track how our approach aligns or deviates from our
Collaborate with the rest of Wrapbook’s Trust team (Identity & Data Stewardship, Fraud, Security) to share knowledge and accelerate shared effort.
Support efforts to develop and implement internal risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance.

What you'll have:

5-7 years of program management experience in tech, working closely with cross-functional partners throughout a product management lifecycle
Exceptionally strong written and verbal communication skills - experience developing programs from scratch and driving alignment and adoption across cross-functional departments; able to simplify complex topics to communicate effectively with various partners.
Experience working closely with counsel/legal departments
Meticulous and thorough research capabilities - able to research and identify risk patterns, leverage high judgment to then develop plans and recommendations on how to proactively address risk via tech, policy, or programs.
Strong critical thinker, creative/flexible problem solver, fast learner, and customer advocate
Have the highest integrity when working with sensitive data
Experience leveraging analytics tools to access data insights and draw conclusions on qualitative and quantitative datasets
Experience working backwards from various layers of customer needs to lead the development and implementation of programs
Experience independently defining, prioritizing, delivering, and measuring success for a program roadmap in a dynamic and ambiguous environment
Experience identifying and delivering opportunities to leverage tech to scale manual efforts
Comfortable with ambiguity; have led high-judgment decisions/trade-offs that have significant impact on large organizations

We think you'll be an amazing fit if:

You have experience jumping into new, complex, highly regulated industries and topics and can develop a strong understanding of the landscape fast
You have experience in financial services, employment/payroll or other technically complex industry
You have experience/strong interest in working in a start-up environment and/or in a technology consulting firm managing multiple projects/workstreams
You love wearing a lot of hats, rolling up your sleeves to be hands-on with driving solutions to completion
Have a technical background/data analytics background

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1500 towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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