Senior Software Engineer - Campaigns

Posted Nov 26

Senior Software Engineer - Campaigns and Attribution

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Engineering Team:

You will join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools and practices. We are a supportive team who swarms when problems arise and gives great feedback to help each other grow. Working on our close-knit, cross-functional teams is a great chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog (https://medium.com/invoca-engineering-blog) and check out our open source projects (https://github.com/Invoca).

About the Team:

Campaigns and Attribution team sets up call treatment to route calls to the desired locations and collects and enriches call data flowing through Invoca's eco-system. With our feature set, our customers are able to accurately link webpage visits with calls they receive via call centers and brick-and-mortar locations. 

You Will:

  • Write high-quality code
  • Operate independently on complex tasks
  • Be a technical expert in an area or feature set
  • Have end-to-end responsibility for projects of increasing complexity
  • Identify and suggest areas of future work and back up suggestions with evidence
  • Identify and mitigate risk in the development cycle, from ideation to delivery
  • Keep leaders up-to-date on progress, blockers, and potential surprises (both positive and negative)
  • Diagnose the root cause of problems for any service area owned by the team
  • Communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
  • Use logic and reason to build cases for ideas, backed up by qualitative and quantitative evidence

You Have:

  • 5+ years of professional software development experience 
  • Experience with some of our primary technologies: Ruby on Rails, MySQL/PostgreSQL, and HTML/CSS/JavaScript
  • Familiarity with queueing systems like Kafka/RabbitMQ etc
  • Familiarity with NoSQL data stores (we use Redis)
  • Proficiency at removing roadblocks for complex tasks
  • In-depth knowledge in one or more areas or features sets
  • Awareness of industry best practices and trends
  • Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security, visual design and more
  • Recognition as a very capable engineer

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

  • Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
  • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
  • Position Base Range - $127,000.00 - 165,000.00 / plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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