Senior Software Engineer - Full Stack

Posted Feb 12

Role 

Crisis Text Line's software engineers develop the next-generation data platform that changes how millions of humans connect with volunteer crisis counselors, our clinical staff and the interaction with one another. Our platform needs to handle information at a massive scale and extend well beyond SMS as a channel. We're looking for engineers who bring fresh ideas from all areas, including information processing, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design, and mobile. 

As a software engineer, you will work on projects critical to Crisis Text Line's needs as you and the mental health space grow and evolve. We need our engineers to be versatile, display leadership qualities, and be enthusiastic about taking on new problems across the full stack as we continue to push our technology forward.

Crisis Text Line is and always will be a mission-driven company. We hire people with a broad set of technical skills who are ready to take on some of our biggest technology challenges and make an impact on millions of users that seek help and support in a moment of crisis. At Crisis Text Line, engineers not only evolve our platform, they routinely work on large scalability and storage solutions, applications, and entirely new features for users around the world. 

Responsibilities

  • Product Delivery and Enhancement: Help set the tone of our product delivery streams to deliver value to our Affiliates in a timely manner. Weigh in on the trade-offs between technical purity and pragmatic delivery.
  • Technical Strategy and Implementation: Contribute to discussions regarding technical strategy and participate in the implementation and rollout of products and frameworks that help implement those strategies.
  • Cross functional and team collaboration: Work across functions of Crisis Text Line, helping drive understanding.
  • Continuous Improvement: Introduce and advocate for new tools, technologies, and processes to streamline and improve our ability to deliver high quality software.
  • DevOps Integration: Participate in initiatives to integrate processes into build pipelines, enabling continuous testing and continuous integration/continuous delivery (CI/CD).
  • Customer Support: Participate in an on-call rotation to help ensure business continuity for our Affiliates.

Qualifications:

  • 6+ years of experience programming in a high-level language
  • 4+ years of experience in full stack development
  • Experience building front-end web applications with JavaScript/TypeScript and React
  • Experience working with relational databases and GraphQL APIs
  • Experience working with telemetry tools such as Datadog or Grafana is a plus
  • Experience working with Terraform is a plus
  • Experience working within cloud environments (we use AWS). 
  • Experience with algorithms, data structures, complexity analysis, and software design
  • Experience building out scalable SaaS solutions.
  • Strong problem solving skills, ability to communicate analysis and reasoning clearly

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
  1. Federal holidays like Juneteenth and Labor Day
  2. Election day
  3. Holiday break from Dec 24 through January 1
  4. 2 renewal days 
  5. 2 floating holidays  
  • Flexible paid time off, including: 
  1. 15 vacation days
  2. 3 personal days
  3. 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
  1. Mental health (Monthly) 
  2. Internet Service (Monthly) 
  3. Professional Development (Annual)
  4. Wellness (Annual)
  5. Home office setup (One time/First year)

(Benefits are only for US-based employees. International benefits may differ).