Senior Staff Designer, Mobile Core

Posted Sep 30

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the team

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the opportunity

Gusto is at a meaningful inflection point in our scale. We are launching a native mobile app experience for small business owners, and scaling a platform that other teams will use to solve small business problems.

As the Senior Staff Product Designer, Mobile Core you will play a critical leadership role in the strategy and execution of our mobile vision for small business owners. You will collaborate with internal teams and serve a cross-organizational leader to streamline and simplify our mobile offering in coordination with Gusto web. As a member of the Core Experiences leadership team, you will be a key partner in setting the long-term vision and strategic planning of our mobile offering; from replicating existing experiences to launching new workflows and experiences.

Here’s what you’ll do day-to-day:

Design the iOS and Android user experiences for our small business owners and bring industry knowledge to the team.
Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in the mobile domain, and define both the long term UX vision and also short term release.
Manage the tradeoffs between quick wins, (i.e. mobile web views vs native features) as you build iteratively toward a stand-alone mobile solution.
Develop and build upon a mobile design language that operates in concert with our Gusto web experiences.
Collaborate with other designers on the Core Experiences team to understand how parallel workflows translate to our mobile experiences, and understand where they must differ.
Drive company-wide impact through strengthening our teams’ collective understanding of designing mobile experiences.
Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions.

Here’s what we’re looking for:

10+ years of product design experience, ideally with at least 3+ years of mobile design, ideally in the past 5 years.
Comfortable with complexity: You’ve led the design of approachable, guided mobile experiences in complex domains that solved a suite of problems for customers.
Product acumen: This role will contribute directly to business and product strategy. You should be comfortable working with executive stakeholders, and be able to demonstrate how you’ve shaped business decisions.
Technical acumen: This role will require a deep understanding of our technical systems and how those translate to business outcomes. You’ll work directly with your engineering partners to improve the systems that power our customer experiences. You should understand the nuances between web and native mobile design and be comfortable switching between the two.
High quality bar: This role will be a tireless advocate for our customers’ mobile experience with Gusto. You should be able to demonstrate how you’ve maintained design quality and accessibility across screen sizes, while shipping iteratively to deliver customer value early and often.
Strong interaction designer: This role will require a deep understanding of mobile-first design and common mobile interaction patterns.
Influential and patient: Gusto is on a journey to becoming a mobile first company. This role will need to lead through influence and help educate and advocate about the employer’s mobile experience.
Accessibility minded: This role will proactively design with accessibility in mind, collaborating with engineering partners to advocate for inclusive design experiences, such as the importance of VoiceOver and color contrast as important mobile considerations.
Comfortable with defining and re-designing the information architecture of a mobile application
Bonus: Have experience creating a mobile design system in concert with an existing web-first design system

Our cash compensation range for this role is $174,000/yr - $235,000/yr in Denver & most remote locations, and $204,000/yr - $254,000/yr San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.

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