Senior Systems Engineer

Posted Jun 8

Who is Flock?

Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public servants in pursuit of a safer, more equitable society.

Our Safety-as-a-Service approach includes affordable devices powered by LTE and solar that can be installed anywhere. Our technology detects and captures objective details, decodes evidence in real-time and delivers investigative leads into the hands of those who matter.

While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fun relationships even when we are physically apart. Our flock of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. Flock Safety is headquartered in Atlanta and operates nationwide. We have raised over $380M in venture capital including a recent Series E round led by Tiger Global. Now surpassing a 3B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Additional Information

The Role

Flock Safety is seeking an experienced Senior Systems Engineer to join our Enterprise Systems & Security team. As part of this team, you will play a crucial role in managing our critical IT infrastructure/systems, driving employee productivity initiatives, and ensuring the security and scalability of our technology stack. This remote position will report to the Senior Manager, IT and will involve strategic planning and hands-on implementation of systems such as Okta, Google Workspace, Kandji, Bettercloud amongst others. Collaboration with the Information Security team will be essential to ensure alignment with security initiatives.

How you'll make an impact:

Support Sr. Manager, IT with the strategic development and roadmap for Flock IT systems and processes.
Design, configure, and support enterprise IT applications, IAM systems, and SaaS Management across the IT Tech Stack (Okta, Slack Enterprise, Google Workspace, O365, Atlassian Suite, GitHub, AWS, etc.).
Troubleshoot complex application issues, serving as an escalation point for the service desk.
Drive documentation, analysis, and resolution of escalated issues, delivering high-quality IT solutions promptly.
Develop an Identity Access Management program.
Promote a culture of safety, security, and compliance throughout all IT Operations activities.
Mentor younger team members and level up their existing technical skill sets.
Collaborate cross-functionally to facilitate successful IT experience changes, including new SaaS implementations, SSO and user lifecycle automations, identity governance initiatives, corporate infrastructure troubleshooting, etc.
Configure and manage infrastructure related workflows and continuously improve automation to reduce manual touch points.
Provide Proof of Concepts, strategic IT roadmap consultations, blueprints, and implementation guides for next-generation IT capabilities like Zero Trust architecture, identity-based risk scoring, contextual access, Zero Touch device deployment.
Build out of Internal (IT) and External (Organizational) Knowledge Base documentation to support both IT and general Flock employees.

We're looking for people who:

Minimum of 8 years of relevant IT experience.
Experience in architecting and supporting IT infrastructure within a rapidly growing/scaling IT organization and high-growth SaaS company.
Strong background in automation and scripting. (i.e.: Python, BASH, Powershell, REST API)
Proficiency in supporting a SaaS stack, including Google Workspace, Kandji, Jamf, Atlassian, Slack, Zoom, Okta.
Experience supporting both MacOS and Windows 10/11 environments.
Strong background in providing mentorship and fostering a culture of continuous learning.
Strong multitasking abilities with excellent prioritization skills.
Proactive attitude towards learning new hardware and software quickly.
Knowledge of OS installation, configuration, management, and patching.
Proven ability to meet deadlines, multitask, and work independently.
Solid understanding (5+ years) of a macOS MDM platform, including experience in the enrollment, management, and configuration of iOS and Mac.

Preferred Skills & Qualifications:

JAMF 300 Certified or other JAMF certification (or equivalent experience).
Okta certification (or equivalent experience).
AWS certification.
Other industry-relevant identity certifications.

Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

Our Values

Our values define how we approach our work every single day:

Do the Work
Optimism With a Plan
Embrace Change to Grow
Protect the Whole Community

To read more about our values, click here.

Why Join Us?

While being surrounded by a bunch of cool people working to eliminate crime is its own reward, we have plenty more to offer:

We have raised over $380M in venture capital and are backed by some of the top VCs including a16z, Tiger Global, Meritech and more
91% of our employees recommend working here
We have an audacious goal of reducing crime in the United States by 25% over the next three years
7% of crimes in the US are solved by Flock, and we help to solve ~200 crimes a day
We partner with 2100+ cities and 1500+ agencies across the US and process 1.65B+ images a week (we process more images than Instagram 🤯)

The Perks

💰Salary & Equity: In this role, you’ll receive a starting salary of $130,000-$170,000 as well as stock options

🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility.

🧠Mental Health: All employees receive an annual subscription to Headspace

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area).

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.