Senior Technical Product Manager, Data

Posted Oct 12

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to develop, deliver and analyze online training that’s engaging and effective.

We are seeking a Senior Technical Product Manager, Data to join our team. You will partner closely across product, engineering, data, marketing and sales to help analyze & create context to help our teams make better decisions.

What you’ll do:

Develop a deep understanding of Articulate’s mission and how data fits into driving deeper business value
Act as a conduit between DRIs and the Data Engineering & Analytics team
Document and translate business requirements, assessing business impact and driving prioritization based upon company and team goals
Maintain a deep understanding of core SaaS metrics (Marketing & Web, Product, Sales, Success, Support, Finance), gaps in these and balance filling these gaps with other Data Engineering and Analytics roadmap priorities
Communicate your team’s plans, work-in-progress, and results with other product teams, sales, finance, success and any other partners vital to your team’s success
Help our teams identify the best strategies for data governance, quality and understanding
Determine how to measure the impact of your work and adjust your plan based on what you’ve learned

What you should have:

Since our Product Managers are highly collaborative, we’re looking for someone with proven experience shipping real work in collaboration with a team of engineers and internal business teams.

You should also have experience executing product roadmaps and creating plans to meet milestones and goals. This is a great opportunity to take your past experiences with product strategy, project management, and cross-functional collaboration, and blend them into a high-impact role.

As a product-led company, it’s critical that we have the best Product Managers on our team. If you’re an experienced Product Manager, we’d love to talk with you!

The minimum qualifications for this role include:

6+ years of Product Management experience.
A deep understanding on standard Saas metrics needed for business decisions and reporting out to the board
Extensive knowledge of growing SAAS applications, prospect, customer and finance systems and data flows
Experience driving product, strategy, and technical discussions, leveraging standard PM frameworks that drive planning, decision making, risk mitigation and ultimately successful execution of our data product strategy

Preferred qualifications for this role include:

Ability to communicate clearly and effectively to Business Stakeholders
Experience working or building integrations between CRM, ERP, and/or HRIS system (Salesforce, etc…)
Experience working within a global SaaS business
Demonstrated ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
Previous experience working directly with development teams comprised of software engineers
Experience with accurately translating requirements from Business Stakeholders and transforming them into future development opportunities.
Experience working within an Agile environment is a plus

How you’ll grow:

Within 1 month you will…

Complete Articulate’s Ramp Camp program alongside other new Articulate team members. You’ll gain a broader understanding of our product and how your role fits into the organization.
Complete introductory training with the People Team, Engineering, Marketing and Design teams to begin understanding our current processes and pain points
Partner with the VP of Product to set initial priorities and align on expectations for your role.
Start building relationships with engineers and system admins in your product team (we call them “squads”) as well as across the broader Product Management team.
Start building relationships with key stakeholders on internal business teams. Including, Corp IT, Engineering, Finance, People Team, and more.
Try using the Articulate product yourself—to see it the way a customer does.

Within 3 months you will…

Lead day-to-day prioritization and execution for your team delivering value every 2 weeks. You’ll review requirements, write user stories, prioritize the backlog, and organize releases.
Understand the tools and engineering behind Articulate’s existing Growth practice, Learn this tooling well enough so that you can predict some product trade-offs and ask your team productive questions.
Learn the ins and outs of our onboarding process, billing systems, payment processors, pricing, plans, and data models; including getting into the weeds.
Establish credibility and trust across your team and key internal partners
Collaborate with other product managers for cross-team problem-solving and feature delivery.

Within 6 months you will…

Begin analyzing our qualitative and quantitative metrics to start forming hypotheses to maximize the efficiency of our customers.
Facilitate quarterly roadmap planning for your team and represent the plan to the rest of Articulate’s product teams, including executive leadership.
See a high-impact project through from start to finish. You’ll assume ownership for the results of your team’s releases and how you learn from them.
Start developing a deep understanding of data and identify key opportunities to automate delivery and ensure data quality, accurate/centralized reporting, and overall trust in our tooling and data.
Begin efficiently accessing and analyzing the data needed to support adjacent teams using Redshift, Tableau, and other analytics tools

Within 12 months you will...

Own your team’s performance against business goals and metrics
Follow technical trends in the industry. Make recommendations on which new technologies to invest in or leverage.
Own the platform and drive the technology roadmap to build scalable, maintainable, and reliable platforms.
Be ready to help solve the next phase of team problems -- including things we maybe haven’t even anticipated yet!

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Why join Articulate’s Product team?

Articulate believes the best product experiences come from empowered product development teams.

They develop expertise in their domain and empathize with customer challenges. What’s unique about our product org is that it consists of cross-functional teams we call “squads,” inclusive of product managers, designers and engineers. There are no middle layers and you get to create, iterate and ship our product together as one, autonomous team. As a part of one of these teams, you’ll get to own your roadmap and help make an industry-leading product that delivers on your vision for our customers. If you value research, great UX design, fast execution, constant shipping and a true customer-centric approach, our Product org just might be the place to accelerate your career.

The pay range for this position is $150,000 to $225,000 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.

Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.

Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

(For information about Articulate's privacy practices, please view our Privacy Notice)