Senior Technical Writer

Posted Nov 25

About The Role

Join a collaborative team of writers to create product support documentation for a cutting edge SaaS security application, developer tools (SDK), and APIs. As a senior technical writer at AppOmni, you are responsible for making documentation an integral part of the user experience for our customers. AppOmni is a dynamic environment where technical writers are part of the development team, writing docs-as-code and collaborating with developers, QE, SMEs, customer support, designers, and product managers. 

What You’ll Be Doing

  • Experiment and Explore: From the first day you are expected to build a development environment, and gain an in-depth understanding of our Security application from the inside out. You will try out procedures and know how to make them work for users.
  • Empower and Enhance: 
  1. Develop and execute strategies to improve customer product documentation that empowers customers to effectively use our products, based on an understanding of best practices for onboarding, procedures, reference, and API documentation. 
  2. Communicate and cultivate relationships across the organization to collaborate and obtain the subject matter expert input that is necessary to take our docs to the next level. Our teams work well together and are committed to better documentation.
  3. Continuously prioritize, assess and improve technical writing processes, tools, and workflows to enhance efficiency, productivity, and docs quality for the whole team.

What we are looking for

  • Bachelor’s degree in English, Communications, Information Technology, Computer Science or a similar field, preferred
  • 5+ years experience in a Tech Writer position
  • 2+ years experience writing for SaaS products
  • 2+ years experience documenting APIs and SDKs
  • 2+ years experience writing docs-as-code (using Github)
  • Previous experience with SaaS security, preferred 
  • Experience writing in markdown in an IDE like Visual Studio
  • Experience using a static site generator like Hugo or Docusaurus to generate a documentation site
  • Experience with publishing docs with DevOps CI/CD pipeline tools like CircleCI 
  • High editorial standards
  • Experience and a background in information architecture
  • Have a portfolio with relevant writing samples. 
  • Self-motivated and enjoy working both independently and collaboratively
  • Ability to curate content from complex technical documentation into simple concepts that are easy to understand for end-users
  • Ability to work on multiple projects simultaneously under tight deadlines 

Culture

Our flexible, remote-first team is collaborative and supportive as we move quickly to research and develop new ideas, deliver new features to our customers, and iterate on ideas and innovations. We accomplish this by focusing on our five core values: Trust, Transparency, Quality, Customer Focus, and Delivery. Our team is determined to make a difference to positively impact our way of life by securing the technology that is changing the world.

AppOmni is proud to be Certified by Great Place to WorkⓇ, as we seek to build a culture where all employees feel appreciated and supported, especially with clear and honest leadership, employee recognition, and an environment that fosters innovation and collaboration.

We believe diversity fuels innovation and drives growth by bringing a wealth of different perspectives and skills. We’re committed to fostering an inclusive environment where every employee feels valued, heard, and empowered to reach their full potential. Join us in building a workplace where we can all thrive.

https://appomni.com/careers/

AppOmni is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, age, religion, disability, pregnancy, marital status, veteran status, medical condition, genetic information, or any other characteristic protected by law. AppOmni is also committed to providing reasonable accommodations to qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at employeesuccess@appomni.com.