Senior Technical Writer
About Us
At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.
From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.
What the job involves
Hayden AI is seeking a highly skilled and motivated Technical Writer to join our team. The Technical Writer will be responsible for owning the creation and management of documentation, including service manuals, standard operating procedures (SOPs), training manuals, and other technical documents. This role will collaborate closely with the field and engineering teams to ensure the accuracy, clarity, and effectiveness of documentation across various projects and initiatives.
Responsibilities
- Develop and maintain comprehensive service manuals, SOPs, training manuals, and other technical documentation in accordance with company standards and guidelines.
- Collaborate with engineering and field teams to gather information, review technical specifications, and ensure accuracy and completeness of documentation.
- Translate complex technical concepts and processes into clear, concise, and user-friendly documentation tailored to diverse audiences, including technicians, operators, and end-users.
- Manage documentation lifecycle, including drafting, editing, formatting, version control, and distribution, ensuring documentation is up-to-date and accessible to relevant stakeholders.
- Conduct regular reviews and audits of existing documentation to identify areas for improvement, updates, and enhancements.
- Work closely with cross-functional teams, including product management, engineering, quality assurance, and customer support, to gather feedback and incorporate changes into documentation as needed.
- Support training and onboarding initiatives by developing training materials, presentations, and job aids to facilitate knowledge transfer and skill development.
Qualifications
- Bachelor's degree or equivalent experience in a relevant field, and 5+ years of experience in technical writing. Prior startup experience is a plus.
- Proven experience as a technical writer, with a strong portfolio of documentation samples demonstrating proficiency in creating clear, concise, and effective technical documentation.
- Excellent writing, editing, and proofreading skills, with a keen eye for detail and accuracy.
- Solid understanding of technical concepts and terminology, with the ability to translate complex information into accessible and user-friendly content.
- Proficiency in document authoring tools and software, such as Adobe Indesign,
- Confluence, Microsoft Word, Adobe Acrobat, and version control systems (e.g., Git).
- Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.
- Experience working collaboratively with cross-functional teams and stakeholders to gather requirements, review content, and drive consensus.
Benefits and Perks
There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)
- Options for 100% company paid medical, dental, and vision coverage for employees and dependents (for US employees)
- Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
- Life, AD&D, Short and Long Term Disability Insurance
- Aflac Critical Illness, Accident Insurance & Hospital Indemnity Insurance
- MetLife Legal Plan(s) & Pet Insurance
- Farmers GroupSelect Auto & Home Insurance
- 401(k) with 3% company matching
- Professional development reimbursement
- Unlimited PTO
- Hybrid work opportunities
- Daily catered lunches in our San Francisco office
Hayden AI is committed to creating a diverse and inclusive environment that fosters learning from each other. We celebrate people of diverse backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and are committed to providing a work environment free of harassment and discrimination. Hayden AI is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. To all recruitment agencies: Hayden AI does not accept agency resumes.
Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.