Senior Technical Writer

Posted Mar 5

Job Description

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About The Role

Join our friendly, fast-moving Docs team in delivering content that helps our users succeed in their goals. 

We’re an international group of writers and engineers with remote-savvy processes and tools, who pride ourselves on sharing knowledge. We own the docs site, from the foundational platform, through supporting contributions from across the company, to leading initiatives that advance our content and usability. We take the responsibility of that ownership seriously and are continuously striving to improve. 

Our products are evolving and our content does as well. So, in addition to the usual tech writing tasks, we’ll also take a step back to envision new content structures and new ways to present information. We aren’t afraid to tear things apart and put them back together in a completely different way.

We’re looking for a Senior Technical Writer who is excited by having a variety of projects in their queue, who is either comfortable with or wants to learn a docs-as-code delivery model, and who is ready to be an integral part of a rapidly growing company.  

Why Should You Want To Work at Kong?

Market Opportunity

What You'll Do

  • Author, edit, test, and deliver content for on-premises and cloud environments that have frequent updates. 
  • Revise, restructure, and edit existing content to improve usability.
  • Write deployment and configuration guides, user guides, API and command references, tutorials, and best practices guides.
  • Interact with and test automation scripts.
  • Manage our open-source Github repositories.
  • Collaborate with fellow writers, engineers, product managers, and UX designers to develop clear and concise technical content.
  • Collaborate with technical support staff, field specialists, and the community to develop and edit contributed content for technical accuracy, grammar, usage, and style.
  • Contribute to information architecture, and internal development processes, and help manage documentation development tools.

What You'll Bring

  • You possess empathy, curiosity, and a willingness to try new things, especially those outside of your comfort zone. 
  • Your favorite part of being a technical writer is the actual writing.
  • You’re a strong communicator who has written technical material before, and your communication skills carry over into the way you engage with teammates. 
  • You’re a self-directed learner who can pick up tech skills with minimum support.
  • You’re comfortable working within a diverse global team in multiple time zones. 
  • You’ve got some familiarity with Git and Github, or other version control products. 
  • 4+ years’ experience documenting highly technical software for developers and/or enterprise admins. 

Bonus Points

  • Experience crafting the following types of content (and we’d love to see samples):
  • Top-notch tutorials 
  • Effective technical diagrams
  • Writing for multi-cloud or hybrid products
  • Experience working in an Agile development environment.
  • Familiarity with single-source publishing 
  • Familiarity with REST APIs and Open API 
  • Familiarity with programming languages such as Ruby, JavaScript, Lua, and Go.
  • Familiarity with the Jekyll static site generator

Kong has different base pay ranges for different work locations globally, which allows us to pay employees competitively and consistently in different geographic markets. The compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set, and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US-based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long-term disability benefits, and basic life and AD&D insurance, among others. The typical base pay range for this role is GBP 72,450 - 86,940.

What Is a Konger?

We are a group of makers, thinkers, and doers focused on helping today’s developers build tomorrow’s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. 

We put design at the heart of everything we do, and we’re relentlessly focused on creating beautiful experiences for our customers. That’s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. 

We believe in the power of Open Source and everything it stands for. That’s why developers around the world enthusiastically contribute on top of our open-source platform. 

We are passionate about solving challenges that will fundamentally shape the future of technology, and we’re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.

Kong Core Values

Be Inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger. 

Be Authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments. 

Be Relentlessly Resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle. 

Be Customer Obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact. 

Be Curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way. 

Be an Owner. We are drivers not passengers and own the quality and outcomes of our work.

About Kong

Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 

83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!  

For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.