Senior Technical Writer

Posted Dec 20

Job Description

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.

As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Recent Awards We’ve Won Include

  • Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023
  • Great Place To Work Certified™ 2023
  • Best Place to Work by Built In 2023
  • Financial Times The Americas’ Fastest Growing Companies 2023
  • Deloitte Fast 500 Companies

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About The Role

We are seeking an experienced Technical Writer to join our expanding Technical Documentation team, dedicated to developing product documentation, troubleshooting guides, and learning resources aimed at enhancing customer self-serve capabilities and increasing the adoption of our products.

In this role, you will establish a strong and enduring partnership with multiple stakeholders across the company to enhance our user content experience. Success in this position requires an adept technical writer with SaaS documentation experience, ensuring seamless organization, easy navigation, and optimal search functionality.

You Should Apply If

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
  • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In This Role, You Will

  • Collaborate closely with product managers, support engineers, and other stakeholders to gather and comprehend technical information for documentation purposes
  • Guide the planning and execution of documentation projects, ensuring alignment with software/hardware development timelines and objectives
  • Use a content management system (CMS) to draft, review, and publish technical information for product end users
  • Utilize advanced knowledge of documentation tools, standards, and platforms to streamline content creation, review, and publication processes
  • Drive continuous improvement initiatives for documentation quality, incorporating user feedback, and staying current with industry best practices 
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum Requirements For The Role

  • A BA or BS in a related field (English or Computer Science), or equivalent experience
  • 5+ years of experience in the technical writing field, with a successful track record of designing, authoring, and delivering online technical documentation
  • Demonstrated command of the English language, both written and spoken, ensuring the production of clear and accurate documentation for an English-speaking audience
  • Strong technical writing skills and impeccable written and oral communication skills, grammar skills, and interpersonal skills
  • Experience with one or more CMS systems such as Paligo or Zendesk Guide.

An Ideal Candidate Also Has

  • Experience in building content analytics reports and dashboards leveraging Google Analytics, Zendesk Analytics, or similar tools
  • Ability to create engaging multimedia content, including quick tip videos and visual aids, to supplement and enrich technical documentation.

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Benefits

Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.

As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.