Senior UX Design Writer

Posted Feb 2

Full Job Description

Come join our creative, can-do writing group for Microsoft Teams! We’re a team of end-user focused UX Design writers and Content Strategists, and we’re looking for a versatile, tech-savvy writer to join us in creating Microsoft Teams—and shaping the future of work for millions of people around the world, no big deal. :)

Microsoft Teams is the chat-based workspace in Office 365. It’s all the people, content, tools, and conversations you need to get work done into one place-a hub for teamwork. Our copy and writing work for Teams includes user interface text, first-run experiences, in-product contextual assistance and notifications, web sites, video scripts, help and how-to guidance and best practices, and more. On a typical day in this role, you might:

Work with an interaction designer to craft copy for a user interaction flow
Do a terminology exploration for a new concept
Develop copy treatments for a user research study or in-product experiment
Bring your voice to a design critique of proposed features or scenarios
Draft a new entry for our term list and review with the team
Review customer comments and update copy to improve understanding
Review a how-to video script
Observe a customer study

And you’ll do it all as a member of the Microsoft Teams Design studio, in partnership with our world-class designers, researchers, content creators, marketers, and engineering teams. You’ll create new product experiences, and your words will help customers learn, solve their problems, and get the most out of Microsoft Teams.

You’ll love this role if:

You’re passionate about words, design, and technology
You know the names of a few parts of speech
You love a variety of writing challenges—from teeny mobile spaces to coherent cross-product flows
You dig digging into metrics and customer feedback
You thrive in creative, collaborative cultures, yet are disciplined, organized, and able to independently manage the details of your work
You’re proactive about communicating priorities and trade-offs—and adjusting as you get feedback
You’re self-aware, growth-minded, and composed
You understand the broader context of your work, and can always map your activities to both customer needs and business goals
Most of all, you care about the people who are using technology, and making their experiences better

Responsibilities

As part of the design process, write and edit friendly, brilliantly clear UX copy—with occasional flair
Perform functional and editorial quality assurance on copy as appropriate
Understand and effectively use our style guide, and brand voice
Use multiple sources of customer data to inform strategic copy direction and improvements
Drive and participate in copy coherence efforts across organizations, products, and platforms
Work with stakeholders such as Accessibility, Localization, and Marketing

Qualifications

Required Qualifications

3+ years proven writing or content design experience AND a certification, degree, or training in English, Writing, Human-centered Design, Literature, or related field
OR equivalent experience
1+ year(s) project leadership experience.
Portfolio review of writing and content samples
North American English fluency

Preferred Qualifications:

BA/BS degree in English, Communications, Creative Writing, Journalism, or other literary/communication subjects
5+ years of experience writing end-user facing UX copy (applications, web apps, ecommerce, etc.)
Natural and inquisitive passion for modern technology
Experience working with the Design discipline (interaction, visual)
Experience working with customer research
Agency copywriting experience
Flexible, versatile writing across form factors, subject matter, and audiences
Experience with instructional video and visuals
Self-motivated collaboration and problem-solving skills

Writing IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).

Our Commitment to Pay Equity

We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )

Understanding Roles at Microsoft

The top of this page displays the role for which the base pay ranges apply – Writing IC4.

The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.