Senior UX Information Architect

Posted Mar 8

ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real-world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers, and thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features monthly. We measure our success based on our customer’s success. We strive for real impact.

We are looking for a talented Sr. UX Information Architect to join the Experience Design team. As a senior partner with XD and product, you'll increase findability, comprehension, engagement, support, and retention for our customers as they navigate our ecosystem of products and services. Your primary role will be structurally improving search user experience within as well as across collections and systems, improving the search user interface, ranking, collection, policy, metadata, governance, etc., as well as cooperating in the monitoring of the search experience.

This person will work across multiple touch points and surfaces to create consistency and usability in content organization, navigational hierarchy, naming, and wayfinding across the Service Titan applications, providing value to our customers and clarity for our XD and Product organization. This person is comfortable solving complex problems, identifying patterns, and creating simplicity.

What you’ll do

  • Audit, assess, and inventory current user-facing information structures across multiple platforms and surfaces, including applications used by business owners, office administrators, dispatchers, and field technicians across SMBs and Commercial enterprises.
  • Structurally improve the search user experience within and across collections and systems, improving the search user interface, collection, policy, metadata, governance, and co-operating in active monitoring.
  • Lead and design metadata improvements needed for improved search, navigation, and overall end-user experience.
  • Develop, propose, and implement intuitive user-facing solutions that provide consistency across the product ecosystem for product recognition, value, and usability.
  • Create and maintain an information architecture that leads with "jobs to be done" from an end-user perspective, including navigation/wayfinding, feature adoption, onboarding, and goal-oriented task completion.
  • Act from a human-centered design perspective, understanding UX fundamentals of product design, content design, and user research - while collaborating with those team members.
  • Develop and share taxonomies, metadata models, and classification schemas that internally unify siloed product, operations, and content teams.
  • Collaborate with senior XD and Product leaders across the company as an advocate for unified, seamless user experiences based on research-informed information architecture principles.
  • Establish processes for managing and growing flexible and scalable IA that adjusts to new markets, user demands, and business needs.

What you’ll need

  • 5-7 years of experience in information architecture, information design, content strategy, or product design with a focus on IA
  • Strong writing and language skills, with an understanding of language models, taxonomies, linguistic principles, and AI/ML-driven conversations
  • Demonstrated experience winning the trust, confidence, and commitment of design and product leaders and influencing their thinking
  • Experience balancing the demands of delivery projects with the need to maintain the integrity of target information architecture
  • Deep familiarity with process cycles for product, design, operations, content, and tech teams
  • Demonstrated skill in working across multiple concurrent workstreams

Be Human With Us

Being human isn’t checking every box on a list. It’s about our experiences, the people we meet, and the perspectives we share. If you have the skills but are hesitant to apply, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems we’re solving. Come be human with us.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.

Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer-paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options, including memberships to Headspace, Galileo, One Medical, Ginger and more.

Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $113,000 - $162,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.