Senior UX Writer

Posted Aug 29

Company Overview

ID.me simplifies how people securely prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.

The COVID-19 pandemic accelerated digital migration for many critical services. Those services require a trusted identity to safeguard against fraud and help ensure people are who they claim to be. With ID.me, login and identity credentials move with people, which can reduce the time and frustration of having to verify at multiple sites and set up multiple passwords.

ID.me is a credential service provider compliant with federal standards for digital identity verification.

In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand access and inclusion for all people. The company offers multiple pathways to verification – online self-serve, live video chat agents, and in person. ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

Role Overview

At ID.me, we are shaping the future of digital identity, facilitating efficient, transparent interactions between people and organizations. We are a design-led company that embeds UX at the heart of our product creation process to enable over 110 million individuals to securely control their credentials and data. By joining our team, you will be integral to the crafting of intuitive, secure digital experiences for a diverse user base. With our trailblazing "No Identity Left Behind" initiative, we emphasize inclusivity and access. You will also contribute to enhancing ID.me Shop, where our members enjoy exclusive discounts and cashback offers, making their online shopping experience more rewarding.

As a Senior UX Writer at ID.me, your exceptional command of language will be your primary tool in crafting intuitive, user-friendly product experiences that effectively assist users in achieving their goals. Your aptitude for seamlessly blending craft, empathy, logic, and data will guide your writing and design decisions, enriching our product and enhancing user satisfaction.

In this role, you'll take the lead in establishing guidelines, creating frameworks, and designing solutions that promote user-centered design principles throughout all aspects of product development. Your focus will be on ensuring clarity, coherence, quality, accessibility, and global relevance in our product offerings. By partnering with various teams, you'll be part of the process to conceptualize, test, design, and deliver user experiences that are truly centered around our users. As a UX Writer, you will be instrumental in crafting products that bear the distinct ID.me signature: inclusive, helpful, user-oriented, and trustworthy. We are in search of a UX Writer who will bring a fresh perspective to our services, reshaping our user experiences through the power of language.

Responsibilities

Take the lead in content design and writing for a strategic area, focusing on a comprehensive approach that goes beyond words to holistically shape products and experiences.
Develop and document content strategies, guidelines, and establish industry-leading practices and principles.
Manage projects from needs assessment to implementation, identifying opportunities, setting priorities, allocating resources, and managing stakeholders.
Foster collaboration with various teams including UX designers, researchers, legal, marketing, product managers, and engineers—demonstrating adaptability to stakeholder feedback.
Advocate for the significance of UX writing and content design throughout the product development process, educating cross-functional partners.
Elucidate the user-centric value and implications of business features, transforming technical jargon into accessible language.
Actively engage in feature development, naming, user flows, product logic, and user education—ensuring coherence and clarity.
Harmonize customer goals, business requirements, and brand values to create a seamless user experience.
Simplify complex systems into clear, concise, and engaging interface copy, aiding in user comprehension and navigation.
Collaborate with designers to discover and address UX challenges, enhancing interface usability.
Welcome feedback and continuously improve content performance, maintaining a proactive approach to revisions.
Work closely with QA, Legal, Privacy, and Localization teams to ensure content accuracy and appropriateness for diverse audiences.
Collaborate with cross-functional teams and senior leadership to understand the limitations and potentials, pushing the boundaries for innovation.
Ensure all content adheres to established legal and ethical standards, maintaining integrity across all platforms.

Qualifications

Bachelor's degree in English, journalism, communication, literature, business, marketing, or a related field—or comparable practical experience.
A minimum of 5 years of experience in UX Writing or a related field.
A portfolio showcasing UX-focused writing samples and style guidelines.
Proven experience in establishing frameworks, content patterns, and guidelines for voice and tone.
Familiarity with information architecture and content hierarchy.
Leadership experience and the ability to influence cross-functional teams across different geographical locations (e.g., United States, Europe).
The capacity to maintain a user-centric approach while working within regulatory boundaries, and experience as a collaborative partner and thought leader with Clinical and Legal departments.
Unwavering passion for creating user-focused product experiences.
Demonstrated ability to plan and structure a roadmap for yourself and other writers, even with incomplete information.
Committed to advancing privacy-focused software and hardware.
A blend of creative and systematic writing skills, with the ability to toggle between storytelling and systematic thinking.
Familiarity with wireframes and functional specifications.
Ability to write from scratch, edit existing copy, and conceptualize beyond the written word with input from multiple team members.
Demonstrated ability to give impactful presentations to all levels of an organization.
Proven ability to collaborate and build relationships across product functions, with a knack for advocating for the most effective language.
A strong desire to make a positive impact on the lives of millions of people, coupled with an understanding of the responsibilities this entails.
Experience contributing to and implementing style guides and shared nomenclature across services.
Excitement about evolving the ecosystem of hardware, software, and services.

Preferred Qualifications

Experience working in a startup environment
Demonstrated ability to strategically analyze and translate data into effective UX writing.
Hands-on experience with writing for consumer facing digital products.
Deep-seated dedication to creating high-quality products.
The ability to adapt and thrive amid changing priorities and demands.
Excellent oral and written communication skills, with a proven ability to work effectively within a team and independently.

Note that candidates must be located in the continental U.S.

ID.me Covid Vaccination Requirement

ID.me has a mandatory vaccination requirement where not prohibited by applicable federal or state law.

All current and future employees are required to receive their COVID-19 vaccinations, unless a reasonable accommodation is approved. Employees not in compliance with this policy will be placed on leave and will be terminated if no valid reason for not getting the COVID-19 vaccine is provided.

Purpose: In accordance with ID.me's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from COVID-19 that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Reasonable Accommodation: Current and future employees in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed Request for Accommodation form to the human resources department to begin the interactive accommodation process as soon as possible after vaccination deadlines have been announced (September 13th) and an offer of employment has been made. Accommodations will be granted where they do not cause ID.me undue hardship or pose a direct threat to the health and safety of others.

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.

ID.me Career Site & Culture Deck: https://www.id.me/careers

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ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.

Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.

ID.me participates in E-Verify.