Senior UX Writer
Company Description
About Merkle
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.
Job Description
The Opportunity and Key Responsibilities
The India Experience Creative Studio is one of Merkle’s Global Experience Design Studios based in Bangalore. The Design Crew works on strategic & innovative, crafted experiences for products and services delivering high quality branded creative solutions that are user centric and deeply human. As the Senior UX Writer, you will partner with cross-functional team members and work closely with the Lead UX Writer and the Creative Director to write simplified user stories, create personas and technical UX writing for impact user experience/ interface design. You will work in UX focussed project sprints spanning from conception to execution and launch for services and products (UX).
The role is based out of Bangalore and will require close collaboration with Global Teams. We arelooking for someone who has strong research abilities, great command over language, understanding user journeys and industry terminologies, technical writing abilities.
Strong UX writing portfolio is mandatory along with 7 to 10 years of experience.
Skills & Expertise
• Can transform complex features into simple user experiences that uses a user’s language.
• Understanding on User Trends and User Research documentation writing.
• Applying your mastery of language to design intuitive, impactful product experiences that help users accomplish their goals.
• Collaborating on projects with a wide breadth of stakeholders, including Research, Product, Marketing, Legal, Support, Engineering, and Editorial, and communicating product updates accordingly.
• Writes English copy that lends itself well to translation.
• Evangelizing the value of UX content design, UX research, and product design to cross-functional partners throughout the product development process
• Great attitude and excellent communication skills (comprehension, verbal and written).
• Prior experience working with Global brands and teams is an added advantage.
Qualifications
Experience & Qualifications
• Strong work ethic and good team collaborative mindset.
• Bachelor’s degree OR higher in English or Mass Communication (BA, BSc.) from accredited Universities.
• 7 to 10 years of experience preferably in UX Writing and Content Writing.
• Writing portfolio with experience across products and services is mandated.
• Willingness to collaborate and work with Global stakeholders across Americas, EMEA, APAC.
Tools & Platforms
• Experience with FIGMA, Adobe XD, Adobe Creative Cloud is an added advantage.
• Working knowledge of other key software and tools relevant to the industry